Danielle Lawson
Katy,TX
Summary
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Leasing and Marketing Manager
FDC Management
Houston, TX
07.2024 - Current
- Developed and implemented effective strategies to increase leasing volume and occupancy rates.
- Created promotional materials, such as flyers and brochures, for marketing campaigns.
- Managed tenant relations by responding to inquiries, addressing complaints, and resolving issues in a timely manner.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Assistant Manager
American Landmark
Lakefront
08.2021 - 11.2023
- Show apartment units to prospective tenants and process move-in paperwork for qualified applicants
- Maintain a strong closing ratio
- Encourage prospective tenants to lease from us by positioning our property and its units in a favorable light and offering the best possible customer service
- Set and achieve sales goals each quarter, motivating the leasing agents in the office to follow your lead
- Train leasing agents in effective closing techniques
- Ensure that all community areas, including the club house and leasing office, are in perfect condition
- Process service requests from tenants and ensure prompt response to inquiries
- Answer incoming telephone calls
- Inspect property conditions and coordinate maintenance activities
- Manage budgets, accounts, rent collections and tenant notices
- Report any problems or issues to the property manager
Assistant Manager
SMP, Strategic Management Partners
Gracie Square
05.2018 - 08.2021
- Enthusiastically greets potential residents, existing residents with strong focus on resident retention
- Accepts service requests from residents and forwards to service department for prompt processing and conduct follow up calls
- Alleviates resident concerns through problem solving and delegation
- Reviews applications and assesses household information against file history
- Performs administrative duties such as rent collection, communicating with tenants written correspondence, maintaining property and facilities, and administering lease closings
- Coordinated move-ins and move-outs to achieve maximum service satisfaction
Leasing Consultant
Pegasus Residential
Sorrel Grand Parkway Apartment
09.2015 - 04.2017
- Greet prospective residents, complete guest cards and inquire about the necessities and desires of each guest
- Effectively market property in the field at various events highlighting key amenities
- Assist each prospective resident with the application process and with move in paperwork on agreed move in day
- Process applications and prepare file for review
- Follow up on prospective residents that complete guest cards online or at property within godays
- Monitor renewal process for all residents and process move out requests
- Collect data on competitors within market area
Leasing Consultant
Greystar Residential
Beverly Wilshire Apartments
07.2014 - 09.2015
- Toured apartment homes and discussed featured amenities with prospective residents
- Created and hosted monthly resident events for the property
- Executed marketing and advertising directives and conducted business planning meetings
- Developed new procedures according to policy changes and managed the implementation of those procedures
- Prepared lease related documents, processed housing applications, renewal letters and move out requests
- Managed work order requests queue and completion
- Exceeded expectations on weekly, monthly and quarterly sales goals
- Generated weekly sales, retention, and competitor data
Education
Bachelors - business administration
University of Houston
12.2024
Skills
- Office Management
- Leasing and sales
- Strategic Business Planning
- Process Development
- Banking and Finance
- Customer Service
- Marketing
- Internal Audits
- Training and Development
- Team Building
- Property Management
- Problem-Solving
References
References available upon request.
Timeline
Leasing and Marketing Manager
FDC Management
07.2024 - Current
Assistant Manager
American Landmark
08.2021 - 11.2023
Assistant Manager
SMP, Strategic Management Partners
05.2018 - 08.2021
Leasing Consultant
Pegasus Residential
09.2015 - 04.2017
Leasing Consultant
Greystar Residential
07.2014 - 09.2015
Bachelors - business administration
University of Houston
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