Danielle Layton
Oklahoma City,OK
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Demonstrates commitment to leadership by acting as a role model to increase positive employee morale and culture. Possess strong communication with interpersonal skills by being an active listener to access what needs are to be met. In all aspects of life, business and pleasure, always handle with integrity.
Overview
21
21
years of professional experience
Work History
Caregiver
IHSS
Bakersfield , CA
06.2014 - 05.2021
- Supported nephew with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Coordinated daily medicine schedules.
- Monitored progress and documented patient health status changes to keep care team updated.
Solar Sales Consultant
Vivint Solar
Bakersfield, CA
07.2019 - 06.2020
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Discussed solar benefits with customers and drew comparisons with power company rates and drawbacks.
OMS Evening Superisor
UPS
Bakersfield, CA
08.2016 - 11.2019
- Accomplished multiple tasks within established timeframes.
- Performed statistical operations to improve operations and forecast team needs.
- Cross-trained existing employees to maximize team agility and performance.
- Time cards, driver follow-ups, tracking packages, will-call, shift end reports,, DOK's and driver diad safety training.
- Employee/Driver relations and conflict management-provided guidance and coaching.
Administrative Assistant
TruckPro/PTO Sales
Bakersfield, CA
02.2014 - 01.2015
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Offered technical support and troubleshot issues to enhance office productivity.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Reconciled and allocated charges as appropriate on corporate credit cards, invoice processing, etc.
- Assisted in scheduling and coordinating logistics for meetings, training events, activities and functions such as team safety monthly meetings, record and distribute notes and action items.
- Document handling and recordkeeping including timesheets, technical and general filing, logs, report binders parentheses MSDA, 0SHA and safety training logs, etc.
Farm and Commercial Account Manager
Greenway Insurance Services
Bakersfield, CA
01.2000 - 01.2014
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Prepared customer quotes and proposals.
- Processed cancellation requests from carriers and provided resolution to maintain financial equity.
- Prepared orders and issued binders, proofs of insurance, and endorsements for delivery to clients.
- Reviewed audits of policies for accuracy to facilitate corrections between client and carrier.
- Maintained required data in agency management system to follow corporate guidelines.
- Managed client risk exposure and coordinated services for development and retention.
- Met existing customers to review current services and expand sales opportunities.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Prepared and deliver customer sales quotes.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
Bachelor of Science - Organizational Communication
University of La Verne
Bakersfield, CaHigh School Diploma -
North High School
Bakersfield,06.1987
Skills
- Teamwork and Collaboration
- Organization and Time Management
- Multitasking Abilities
- Self-Motivated
- Analytical and Critical Thinking
- Conflict Resolution
- Team Leadership
Timeline
Solar Sales Consultant
Vivint Solar
07.2019 - 06.2020
OMS Evening Superisor
UPS
08.2016 - 11.2019
Caregiver
IHSS
06.2014 - 05.2021
Administrative Assistant
TruckPro/PTO Sales
02.2014 - 01.2015
Farm and Commercial Account Manager
Greenway Insurance Services
01.2000 - 01.2014
Bachelor of Science - Organizational Communication
University of La Verne
High School Diploma -
North High School