Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Lazo

Houston,TX

Summary

Dynamic and dependable professional with a proven track record at Propel Logistics, excelling in customer service and time management. Recognized for enhancing delivery accuracy and fostering client relationships, while effectively adapting to challenges. Committed to maintaining high standards and improving operational efficiency through attention to detail and clear communication.

Overview

11
11
years of professional experience

Work History

Delivery Associate

Propel Logistics
09.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
  • Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
  • Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
  • Assisted with warehouse operations, including inventory management and order fulfillment tasks as needed.
  • Collaborated with team members to meet tight deadlines during peak delivery periods.
  • Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
  • Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
  • Conducted thorough pre-trip inspections on assigned vehicles daily, identifying any repair needs immediately.
  • Stayed current on company policies and industry best practices, attending training sessions as required for continued growth in the role.
  • Improved safety record through diligent vehicle maintenance and adherence to traffic regulations.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Obtained signatures for delivery documents and packages.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Maximized processes by managing delivery schedules and prioritizing based on urgency.
  • Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
  • Escalated issues to supervisor for immediate remediation.

Supervisor/Assistant Manager/Operations Coordinator

Houston Dog Ranch
08.2017 - 01.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Reported issues to higher management with great detail.

Child Entertainer

Junilles
05.2014 - 07.2017
  • Remained in costume for extended periods for maximum performance effect.
  • Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
  • Practiced and rehearsed choreographed dance routines to deliver flawless venue performances.
  • Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
  • Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
  • Communicated with guests clearly and with good humor to encourage laughter and excitement.
  • Provided exceptional customer service to clients by attentively addressing their questions, concerns, and requests throughout the booking process.
  • Refined stage presence techniques to captivate audiences of diverse ages and backgrounds effectively.
  • Built strong relationships with venue staff members to facilitate smooth event execution from setup to tear-down processes.
  • Managed costume design and prop selection to support the overall aesthetic of each performance.
  • Incorporated stage props to engage audience and create unforgettable moments.
  • Received numerous positive reviews from clients, resulting in repeat bookings and referrals for new gigs.

Education

High School Diploma -

Stratford High School
14555 Fern Drive Houston, TX 77079
05-2014

Skills

  • Time management skills
  • Punctual and reliable
  • Customer service
  • Attention to detail
  • Dependable and reliable
  • Client relationship management
  • Multitasking and organization
  • Clear communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Record keeping
  • Inventory management
  • Deadline adherence

Timeline

Delivery Associate

Propel Logistics
09.2024 - Current

Supervisor/Assistant Manager/Operations Coordinator

Houston Dog Ranch
08.2017 - 01.2023

Child Entertainer

Junilles
05.2014 - 07.2017

High School Diploma -

Stratford High School

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