Danielle L. Castillo
Queens
Summary
A results-oriented and driven Community Manager with over 12 years of experience in the real estate and property management sector. Proven success in driving revenue growth, improving operational efficiency, and enhancing resident satisfaction. Expertise in leasing, team leadership, maintenance, brand management, financial performance, and implementing strategic initiatives that deliver measurable results. Strong communicator and leader with a passion for creating positive community experiences.
Overview
11
11
years of professional experience
Work History
Property Manager
Bozzuto
Lynbrook
06.2025 - Current
- Oversee day-to-day operations of a residential property, ensuring exceptional service delivery to residents and seamless coordination with maintenance, leasing, and third-party vendors.
- Manage all aspects of building operations, including security protocols, vendor relationships, work order management, and capital improvements.
- Lead a team of leasing consultants, concierge staff, and maintenance technicians to meet occupancy, revenue, and resident satisfaction goals.
- Implement and enforce access control and key tracking procedures to protect resident privacy and ensure building security.
- Collaborate with third-party services while maintaining strict oversight of sensitive areas, such as occupied units and secure tech spaces.
- Drive financial performance by monitoring budgets, controlling expenses, and executing rent collection strategies.
- Ensure compliance with company policies and local regulations, including fair housing laws, safety standards, and lease enforcement.
- Serve as primary liaison between residents, ownership, and service providers, fostering strong community relationships and trust.
PROPERTY MANAGER
AvalonBay
Melville
04.2023 - 04.2025
- Oversee all community functions of a 497-unit community including leasing, brand, maintenance, audits, and team leadership
- Drove Total Income up 4.6% YOY and Net Operating Income (NOI) up 7.4% YOY
- Evaluate financial performance to develop strategies for improving NOI, occupancy, marketing, maintenance operations, capital improvements, and resident satisfaction
- Successfully improved financial results within a few months, surpassing budgeted goals for NOI
- Recruited and trained team members to foster unity and enhance day-to-day community operations to provide exceptional service to residents
- Ensure that the operations of the community comply with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.
- Manage the Affordable Housing Program by collaborating with the Long Island Housing Partnership including compliance, accurate record keeping, guiding recertification, and Section 8 approvals
- Partner with various departments such as renewal team, revenue management, and remote leasing to implement operational improvements and improve resident satisfaction
- Participated in managing CapEx projects throughout the community including LATCH installations, occupied home renovations, mill and pave 300,000 sq ft of active driveways, sidewalk improvements, renew BBQ picnic areas, as well as redesign the resident lounges and fitness center enhancing the resident experience and overall property appeal.
- Manage invoicing and payment processing for monthly system subscriptions through Workday, ensuring timely payments and accurate record-keeping
SALES & SERVICE SUPERVISOR
Avalonbay
Downtown Brooklyn
05.2021 - 04.2023
- Supervised a newly developed flagship 594-unit high-rise housing two distinct brands within an emerging luxury market in Downtown Brooklyn
- Routinely exceeded Net Promoter Scores, Online Revenue Management, and leasing goals
- Managed and resolved customer complaints, ensuring a positive service experience and resident satisfaction
- Organized resident events to enhance engagement and boost retention
- Trained and supervised staff to drive high productivity and excellent performance
- Established action plans with staff to meet or exceed community standards and operating procedures
- Led weekly one-on-ones with staff to review goals, action plans, and identify areas for improvement
- Facilitated large-scale community improvements, including installing LATCH and adding Verizon bulk internet
- Participated in pricing calls and collaborated with sister communities to drive metrics and retention
- Process lease renewals in accordance to NYS Rent Stabilization laws
- Participate in weekly pricing calls to provide valuable insight from traffic and neighborhood competitors.
SR. COMMUNITY LEASING CONSULTANT
AvalonBay
New York
04.2014 - 05.2021
- Cultivated relationships for a 550-unit high-rise community
- Processed lease renewals and ensured compliance with deregulation procedures
- Implemented new Covid-19 procedures and managed move-in correspondence
- Provided exceptional customer service, ensuring diligent follow-up and resolving resident issues
- Onboarded and trained leasing consultants on daily operations, leasing, and compliance standards
- Consistently exceeded leasing goals through proactive follow-up and effective team collaboration
- Managed resident billing accounts and ensured delinquency was addressed
- Led resident feedback initiatives to increase retention and reduce turnover
Education
CERTIFICATION COURSE FOR PROPERTY MANAGEMENT -
New York Real Estate Institute
NY01.2012
ASSOCIATES DEGREE - LIBERAL ARTS, PHYSICAL EDUCATION, EARLY CHILDHOOD
Nassau Community College
Skills
- Revenue Management
- Sales Management
- Team Leadership
- Operations management
- Results-oriented
- Excellent communication
- Reports generation and analysis
- Training and development
References
References available upon request
Systems
- Salesforce
- Yardi
- First Advantage Screening
- Workday
- MRI
- LRO
- Latch
- ButterflyMX
- Handy Track
Timeline
Property Manager
Bozzuto
06.2025 - Current
PROPERTY MANAGER
AvalonBay
04.2023 - 04.2025
SALES & SERVICE SUPERVISOR
Avalonbay
05.2021 - 04.2023
SR. COMMUNITY LEASING CONSULTANT
AvalonBay
04.2014 - 05.2021
CERTIFICATION COURSE FOR PROPERTY MANAGEMENT -
New York Real Estate Institute
ASSOCIATES DEGREE - LIBERAL ARTS, PHYSICAL EDUCATION, EARLY CHILDHOOD
Nassau Community College
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