Danielle LeBlanc
Orlando
Summary
Dynamic and highly motivated professional with extensive experience in food preparation and customer service at Universal Studios Florida. Proven ability to enhance guest satisfaction through effective team collaboration and attention to detail. Skilled in kitchen operations and food safety, consistently delivering quality results in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Line Cook
Universal Studios Florida
05.2025 - Current
- Prepared ingredients and maintained station organization for efficient workflow.
- Assisted in cooking and plating dishes according to restaurant standards.
- Followed food safety guidelines to ensure quality and consistency.
- Collaborated with team members to streamline kitchen operations.
Server, Carside, Trainer
Applebees
09.2021 - 03.2025
- Provided exceptional customer service to enhance dining experiences.
- Assisted in training new staff on menu offerings and service protocols.
- Maintained cleanliness and organization of dining area, ensuring optimal guest satisfaction.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery.
RV Park Manager
Veterans Property Solutions
02.2020 - 09.2023
- Managed daily operations to ensure smooth guest experiences and maintain park standards.
- Oversaw maintenance schedules and coordinated repairs for facilities and grounds.
- Implemented customer service protocols to enhance guest satisfaction and retention.
- Developed marketing strategies to attract new visitors and increase park occupancy rates.
- Conducted regular inspections of park amenities to uphold quality and compliance standards.
- Established budgeting processes to optimize resource allocation and control expenses effectively.
- Collaborated with local businesses for partnerships that enhanced visitor experiences and park offerings.
- Managed financial reporting for the RV Park, providing accurate records of revenues, expenses, and performance metrics to stakeholders.
- Negotiated contracts with vendors for supplies and services, securing favorable pricing for the RV Park without compromising quality or reliability.
- Reduced overhead costs through effective budgeting and resource management for park operations.
- Coordinated successful events at the RV Park, attracting new customers and fostering a sense of community among guests.
- Resolved guest concerns promptly and professionally, leading to positive reviews and repeat business.
- Developed and maintained strong relationships with RV Park guests, offering personalized service that created loyalty and encouraged word-of-mouth referrals.
Asst. Manager
Cinemark
01.2018 - 03.2020
- Assisted in daily operational management, ensuring adherence to company policies and procedures.
- Coordinated staff schedules to optimize coverage and enhance customer service efficiency.
- Trained new team members on processes, tools, and customer service standards.
- Monitored inventory levels and facilitated timely restocking of supplies to maintain service quality.
- Analyzed customer feedback to identify areas for improvement in service delivery and guest experience.
- Led team meetings to communicate performance goals and foster a collaborative environment.
- Developed training materials aimed at improving staff knowledge on product offerings and sales techniques.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Food and Beverage, Merchandise
Disney World
06.2013 - 01.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
No Degree - Audio
New England Institute of Art
Brookline, MAHigh School Diploma -
Mashpee High School
Mashpee, MA06.2003
Skills
- Time management
- Attention to detail
- Highly motivated
- Cleaning and organization
- Professional attitude
- Customer service
- Reliable and trustworthy
- Active listener
- Food preparation
- Problem-solving
- Food safety knowledge
- Team coordination
- Food safety
- Cleanliness standards
- Kitchen station setup
- Kitchen sanitation
- Following cooking methods
- Kitchen organization
- Quality control
- Kitchen operations
- Line management
- Workload management
- Server communication
- Food presentation
- Inventory management
- Prepared foods plating
- Food storage
- Portion control
- Food storage procedures
- Equipment maintenance
- Stock rotation
- Crew training
- Menu item memorization
- Portioning
- Back of house operations
- Line station oversight
- Food rotation
- Portion management
- Recipe adherence
- Ingredient inspection
- Plating techniques
- Team collaboration
- Prep work
- Ordering and stocking
- Workstation cleanliness
- Quality assurance and control
- Punctual and honest
- Collaboration and teamwork
- Safe food handling
- Food handling
- Leadership and decision making
Timeline
Line Cook
Universal Studios Florida
05.2025 - Current
Server, Carside, Trainer
Applebees
09.2021 - 03.2025
RV Park Manager
Veterans Property Solutions
02.2020 - 09.2023
Asst. Manager
Cinemark
01.2018 - 03.2020
Food and Beverage, Merchandise
Disney World
06.2013 - 01.2018
No Degree - Audio
New England Institute of Art
High School Diploma -
Mashpee High School
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