Danielle Lee
Waynesville
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Service Lane Manager
Hodges Ford
08.2019 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
Auto Service Advisor
Hodges Ford
08.2019 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Explained estimates and determined repair timelines to manage customer expectations.
Lead Front Desk Clerk
Cannons Coastal Cleaners
08.2017 - 08.2019
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Handled assignments independently with good judgement and critical thinking skills.
Accounting Clerk
Woodrow Sapp
05.2016 - 05.2017
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Used accounting software to prepare weekly and monthly financial reports.
- Generated invoices upon receipt of billing information and tracked collection progress.
Production Worker
Science First
04.2012 - 04.2016
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Participated in regular meetings with team members to discuss production updates.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Assembled and tested various products to meet production requirements and quality control standards.
- Made sure that products were produced on time and are of good quality.
Education
Certification - Patient Care Technician
Concorde Career College
Jacksonville, FL10.2010
High School Diploma -
Yulee High School
Yulee, FL05.2007
Skills
- Time management
- Cross-functional collaboration
- Adaptability and flexibility
- Decision-making abilities
- Active listening
- Goal setting
- Attention to detail
- Organizational skills
- Customer Service
- Work Planning and Prioritization
Timeline
Service Lane Manager
Hodges Ford
08.2019 - Current
Auto Service Advisor
Hodges Ford
08.2019 - Current
Lead Front Desk Clerk
Cannons Coastal Cleaners
08.2017 - 08.2019
Accounting Clerk
Woodrow Sapp
05.2016 - 05.2017
Production Worker
Science First
04.2012 - 04.2016
Certification - Patient Care Technician
Concorde Career College
High School Diploma -
Yulee High School