Danielle Lee
Aurora,CO
Summary
Reliable and detail‑oriented operations and customer support professional with 5+ years of experience across front desk services, technical support, and logistics operations. Currently working as a Receiving Dock Clerk for over one year, supporting inventory control, shipment processing, and cross‑department coordination in a fast‑paced environment. Known for strong organizational skills, accuracy, and dependability. Actively pursuing a Data Analyst certification, bringing an analytical mindset and growing technical skill set applicable across industries including logistics, operations, retail, technology, and corporate environments.
Overview
5
5
years of professional experience
Work History
Receiving Dock Associate
Alan Ritchey Inc.
11.2024 - Current
- Oversaw receiving operations, ensuring accurate documentation of inbound shipments and compliance with safety standards.
- Trained new associates on dock procedures, enhancing team productivity and operational efficiency.
- Streamlined inventory management processes, reducing discrepancies through improved tracking methods.
- Collaborated with warehouse teams to optimize space utilization and organization of received goods.
Front Desk Agent
Westgate Resorts
10.2023 - 02.2024
- Managed guest check-in and check-out processes efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
Tech Support Agent
Mona Information Technology Services
04.2021 - 07.2023
- Resolved technical issues for clients utilizing remote support tools and ticketing systems.
- Provided training to new team members on troubleshooting processes and software applications.
- Conducted regular system checks to maintain optimal performance of IT services provided to clients.
- Assisted users with clear instructions and technical guidance.
Education
High School Diploma -
Willowdene High School
06-2010
No Degree - Actuarial Science
University Of The West Indies
06-2018
Skills
- Adaptability in Fast-Paced Environment
- Cross-Functional Team Collaboration
- Time Management & Organization
- Receiving Documentation & Inventory Control
- Dock & Warehouse Operations
- Problem-solving & Customer Service
Timeline
Receiving Dock Associate
Alan Ritchey Inc.
11.2024 - Current
Front Desk Agent
Westgate Resorts
10.2023 - 02.2024
Tech Support Agent
Mona Information Technology Services
04.2021 - 07.2023
High School Diploma -
Willowdene High School
No Degree - Actuarial Science
University Of The West Indies