Danielle Larson
Boulder,CO
Summary
Dynamic operations manager with over 10 years of experience in integrations, operations, and sales management.
Key achievements include implementing critical third-party WMS, TMS, and EDI integrations that tripled order fulfillment rates and significantly boosted customer satisfaction. Results-driven leader with strong analytical and problem-solving skills. Proficient in ERP software and B2B integrations, with a proven track record of driving operational improvements and business growth.
Overview
10
10
years of professional experience
Work History
Operations Manager
La Sportiva N.A., Inc.
Boulder, USA
12.2022 - Current
- Migrated multiple EDI accounts to Celigo.io platform as part of B2B pilot program.
- Oversaw ERP integrations and business operations for La Sportiva’s North American distribution center, contributing to $40 million+ revenue from 2021 to 2024.
- Implemented operational improvements, enhancing efficiency and cost-effectiveness across logistics, service, and sales departments.
- Co-led integration of new Warehouse Management and Transportation Management Systems, achieving same-day shipment of over 600 packages post-launch.
- Managed integration of ERP system with Zendesk ticketing platform, establishing key performance indicators (KPIs) for data-driven decision-making.
- Administered $200K budget within a $1.7 million framework, ensuring adherence to financial constraints.
- Developed formal onboarding program for Sales and Service teams, reducing training duration and increasing employee retention.
- Established collaborative review process for vendor requirements across Accounting, Operations, Logistics, and Sales departments.
Integrations Manager
La Sportiva N.A., Inc.
Boulder, USA
06.2021 - 12.2022
- Ensured compliance of outbound documents by maintaining detailed EDI field maps.
- Conducted daily analysis of NetSuite integration management, resolving data synchronization errors.
- Implemented vendor strategies and negotiated service agreements to drive project success.
- Facilitated seamless software implementation by managing vendor relationships effectively.
- Verified document accuracy through extensive testing on EDI maps.
- Reduced non-compliance fees by negotiating effectively and systematically logging errors.
- Supported team members in troubleshooting integration-related issues with prompt resolutions.
- Delivered timely updates on integrations to management, ensuring successful project timelines.
Key Accounts Manager
La Sportiva N.A., Inc.
Boulder, USA
02.2020 - 06.2021
- Analyzed data for top three trading partners, accounting for 52% of company earnings.
- Created graphs and charts from large sales datasets to enhance information accessibility.
- Fostered relationships with brand partners by reviewing sales history bi-weekly.
- Supported VP of Sales & Marketing through daily oversight of the sales team.
- Ensured compliance with factory deadlines for seasonal tasks by coordinating timelines.
- Collaborated with Logistics and Purchasing teams to enhance product flow to profitable channels.
- Evaluated dealer applications and partnered with Accounting for account setup processes.
- Developed seasonal style plans based on market insights and prior sales performance.
Customer Service Manager
La Sportiva N.A., Inc.
Boulder, USA
10.2015 - 02.2020
- Developed training materials and hired staff, enhancing team capabilities through effective training.
- Streamlined daily operations in department, leading to improved efficiency across functions.
- Produced insightful reports in NetSuite CRM to facilitate effective order management practices.
- Onboarded new dealers by educating buyers on B2B order management and portal navigation.
- Resolved customer complaints swiftly by maintaining up-to-date product knowledge.
- Established operational procedures for national accounts to optimize sales processes.
Education
Bachelor of Arts - Music Performance, Percussion & Piano Studies
Univ. of Minnesota: School of Fine Arts
Morris05-2009
Skills
- Celigo Integratorio expertise
- B2B and DTC integration oversight
- NetSuite CRM proficiency
- EDI solutions management
- Zendesk Suite knowledge
- Google Workspace skills
- Excel proficiency
- Warehouse operations
- Project management
- Process improvement strategies
- Technical support
- Effective meeting facilitation
- Team leadership and development
- Performance evaluation techniques
- Cross-functional communication
- Client relationship management
Timeline
Operations Manager
La Sportiva N.A., Inc.
12.2022 - Current
Integrations Manager
La Sportiva N.A., Inc.
06.2021 - 12.2022
Key Accounts Manager
La Sportiva N.A., Inc.
02.2020 - 06.2021
Customer Service Manager
La Sportiva N.A., Inc.
10.2015 - 02.2020
Bachelor of Arts - Music Performance, Percussion & Piano Studies
Univ. of Minnesota: School of Fine Arts