Danielle Lefler
Charlotte,NC
Summary
15+ years of excellent customer service positions in varying work fields. Quick to learn and dedicated to providing the most professional experience through attention to detail with the ability to multi-task in high volume settings. Proficient in self starter settings and working within teams to meet deadlines and maintain production volumes.
Overview
16
16
years of professional experience
Work History
Cashier
Divano's Pizzeria
02.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at begging and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
Production Worker
Edge Printed Products/ Blue Pack Marketing
11.2019 - 12.2022
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Participated in regular meetings with team members to discuss production updates.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Troubleshot production issues and provided timely solutions.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Assembled products according to changing daily work orders and specific customer needs.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Collaborated with other departments to optimize production workflows.
- Cross-trained through various production departments including shipping, DTG printing, pre-production and accounting.
Assistant Manager
Brueggers Bagels
08.2013 - 02.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Back of house operations including baking product, prep work, cleaning and sanitizing dish area and slack inventory.
- Accepted and inspected incoming products and produce to maintain company standards.
Cake Decorator
Sams Club
03.2012 - 08.2013
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Packaged and priced each product according to company pricing procedures.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Precisely arranged display cases throughout workday to highlight finished products.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Packaged finished products for sale.
- Followed food safety standards when handling ingredients.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Assistant Manager
Coldstone Creamery
02.2008 - 07.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Thomas Starr King Academy
Concord, NC06.2010
Skills
- Coaching and Mentoring
- PCI (Payment Card Industry)
- Safety Verifications
- Cleaning and Sanitizing
- Time Management Skills
- Customer Service Excellence
- Work Task Prioritization
Timeline
Cashier
Divano's Pizzeria
02.2023 - 08.2023
Production Worker
Edge Printed Products/ Blue Pack Marketing
11.2019 - 12.2022
Assistant Manager
Brueggers Bagels
08.2013 - 02.2016
Cake Decorator
Sams Club
03.2012 - 08.2013
Assistant Manager
Coldstone Creamery
02.2008 - 07.2012
Thomas Starr King Academy