DANIELLE LENCESKI
New Castle,USA
Summary
Resourceful and dedicated customer service professional with over 10 years of experience in team leadership, customer support, and issue resolution. Highly proficient in remote collaboration tools and self-directed task management. Known for delivering high levels of customer satisfaction, resolving inquiries quickly, and thriving in fast-paced, virtual environments. Ready to bring exceptional service and productivity to a fully remote customer service role.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
14
14
years of professional experience
Work History
Store Manager
11.2018 - Current
- Led a team of 10+ in delivering top-tier customer experiences in a high-volume environment.
- Resolved escalated customer issues promptly, increasing satisfaction and retention.
- Handled remote communications with vendors, support, and corporate via email, phone, and internal platforms.
- Independently managed team scheduling, reporting, payroll, and compliance— translatable to remote coordination.
- Trained and onboarded new employees, maintaining consistency and reducing turnover.
- Maintained inventory accuracy and processed vendor orders using internal systems.
Shift Lead
09.2014 - 11.2018
- Provided hands-on customer service while leading team operations during peak hours.
- Delegated tasks and coached new hires, boosting operational efficiency.
- Balanced cash registers, reconciled invoices, and ensured quality service.
Team Lead
03.2011 - 09.2014
- Supervised teams and managed shift flow, ensuring smooth operations.
- Trained new hires in customer service best practices and food safety standards.
- Recognized for reliability and strong interpersonal communication.
Education
High School Diploma - undefined
Bellefontaine High School
Bellefontaine, OH01.2014
Skills
- Customer support expertise
- Remote collaboration expertise
- Quick learner of CRM platforms
- Conflict resolution skills
- Efficient order management and communication
- Customer satisfaction metrics
- Proficient in prioritizing tasks
- Team collaboration
- Proficient in Microsoft Office
- Point of sale systems expertise
- Customer service expertise
- Multitasking and organization
Accomplishments
- Managed a store that exceeded company expectations in every category during the yearly quarter.
- Achieved the #21 national store ranking within 2 years.
Websites
Remote-Readiness Highlights
- Comfortable working independently without direct supervision
- Experience handling email, chat, and phone communications across remote teams
- Self-motivated with excellent time management and task prioritization
- Tech-savvy and quick to learn new systems (CRM, internal portals, ticketing software)
Additional Strengths
- Strong attendance and work ethic
- Compassionate approach to customer needs
- Adaptable, enthusiastic, and ready to grow in a virtual team
Timeline
Store Manager
11.2018 - Current
Shift Lead
09.2014 - 11.2018
Team Lead
03.2011 - 09.2014
High School Diploma - undefined
Bellefontaine High School
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