Danielle Leonard
Whiteland,IN
Summary
Personable, organized and self-reliant quick responder and innovator that identifies solutions to reverse high-liability projects through to timely completion. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Finance Manager
Ray Skillman Westside Imports
Indianapolis, IN
09.2019 - 09.2024
- Directed and managed the activities of the in-house finance department
- Evaluated budgets with customers to determine eligibility for financing based on income and expenses.
- Ensured effective communication with customers regarding financial contracts
- Oversaw all aspects of customer account collections, from making collection calls to processing insurance and service claims, while also performing regular audits on accounts.
- Managed repossessions according to the policies and guidelines
- Contributed to the production of departmental financial reports on a monthly and yearly basis
- Managed inventory reports to ensure timely completion of all inventory services.
- Delivered comprehensive training programs for all staff members on collections and financing paperwork
- Worked directly with service department to maintain quality and efficiency standards for customer account services.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Developed and implemented strategies for providing excellent customer service experience.
Warehouse Operations Manager
EM Brands
Indianapolis, IN
09.2017 - 02.2019
- Managed the day-to-day operations of a warehouse facility, including shipping, receiving and inventory control.
- Supervised and trained warehouse personnel in procedures for packing, shipping, receiving, storing and distributing products.
- Coordinated activities between departments to facilitate efficient processing of orders.
- Implemented new technologies such as automated systems or RFID scanners to improve operational efficiencies within the warehouse.
- Established effective communication channels between different departments within the organization.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Generated warehouse shipping documents, packing lists and invoices.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
Licensed Realtor
Capstone Property Management
Indianapolis, IN
01.2012 - 04.2017
- Assisted clients in determining their desired home features, budget and location.
- Conducted open houses and arranged private showings of properties.
- Maintained detailed records of client interactions and transactions.
- Participated in multiple listing services to ensure maximum exposure of listed properties.
- Prepared contracts, leases and other legal documents as required by state laws.
- Negotiated contracts and educated sellers and buyers about legal disclosures.
- Managed real estate transactions from initiation to closing.
- Developed and implemented a system for tracking rental payments and late fees.
- Handled tenant complaints and inquiries in a timely manner.
Heavy Equipment Operator
United States Navy
Corpus Christi, TX
01.2009 - 12.2011
- Operated multiple pieces of heavy equipment in a safe and efficient manner to excavate land for construction projects.
- Performed routine inspections on all heavy machinery prior to use.
- Followed safety protocols while operating machinery in order to avoid accidents or injuries.
- Provided technical guidance on hazardous materials safety and risk mitigation strategies.
- Collaborated with other departments to develop a comprehensive approach to emergency management operations.
- Operated a variety of tools to excavate, move and grade earth for foundations, trenches and roads.
- Mixed concrete, mortar and other materials to prepare building material.
- Utilized power tools such as saws, drills and sanders when necessary on projects.
- Achieved remarkable progress in the performance of sea cadets through customized training programs
Education
High School Diploma -
Perry Meridian High School
Indianapolis, IN2009
Certificate of Completion - Real Estate Broker
Real Estate Career Institute
Carmel, IN2013
Skills
- Financial Management
- Strategic Planning
- Verbal and written communication
- Credit analysis
- Customer Satisfaction
- Insurance Products
- Staff Training
- Departmental oversight
- Customer relationship development
- Financial Budgeting
- Deal structuring
- Account updating
- Inbound and Outbound Calling
- Complaint resolution
- Product Knowledge
- Data Entry
- Paperwork Processing
- Computer Proficiency
- Dispute Resolution
- Problem-solving abilities
Certification
- notary
Timeline
Finance Manager
Ray Skillman Westside Imports
09.2019 - 09.2024
Warehouse Operations Manager
EM Brands
09.2017 - 02.2019
Licensed Realtor
Capstone Property Management
01.2012 - 04.2017
Heavy Equipment Operator
United States Navy
01.2009 - 12.2011
High School Diploma -
Perry Meridian High School
Certificate of Completion - Real Estate Broker
Real Estate Career Institute
- notary
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