Danielle Leson
Stamford,CT
Summary
Dynamic customer service professional with extensive experience at Rippowam Animal Hospital, excelling in problem resolution and relationship building. Proven ability to enhance workflow efficiency through effective appointment scheduling and meticulous record management. Recognized for fostering high customer satisfaction and training staff to uphold service excellence.
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Rippowam Animal Hospital
02.2019 - 12.2025
- Managed customer inquiries through phone and in-person interactions, ensuring high satisfaction levels.
- Processed appointment scheduling and follow-up communications to enhance workflow efficiency.
- Assisted veterinarians with patient records, ensuring accurate documentation and data entry.
- Trained new staff on customer service protocols and software systems for improved team performance.
- Processed payments and managed billing for veterinary services provided.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Manager
Kennedy's All-american Barber Club
02.2012 - 12.2018
- Directed daily operations, ensuring exceptional customer service and efficient workflow.
- Trained and mentored staff, enhancing team performance and skill development.
- Implemented inventory management systems to streamline stock control and reduce waste.
- Managed daily operations and workflow in a busy barber shop environment.
- Oversaw appointment scheduling and ensured efficient use of barber resources.
- Maintained high standards for cleanliness and organization within the shop.
- Coordinated inventory management, ordering supplies as needed to maintain stock levels.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Utilized point-of-sale system to process payments using various payment methods including cash, credit cards, gift cards.
Customer Service Representative
Rippowam Animal Hospital
10.2007 - 02.2012
- Assisted clients with scheduling appointments for pet care services.
- Answered phone calls and addressed inquiries about animal health and treatments.
- Processed payments and managed billing for veterinary services provided.
- Maintained patient records and ensured accurate data entry in the system.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
No Degree - Human Development & Family Studies
University of Connecticut
Stamford, CT01-2013
High School Diploma -
Stamford High School
Stamford, CT01-2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Appointment scheduling
- Payment processing
- Record management
- Customer relationship management
- Problem resolution
- Effective communication
Timeline
Customer Service Representative
Rippowam Animal Hospital
02.2019 - 12.2025
Manager
Kennedy's All-american Barber Club
02.2012 - 12.2018
Customer Service Representative
Rippowam Animal Hospital
10.2007 - 02.2012
No Degree - Human Development & Family Studies
University of Connecticut
High School Diploma -
Stamford High School