Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Danielle Lewis

Danielle Lewis

Randolph,MA

Summary

Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Property Manager

Housing Management Resources
02.2023 - Current
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Communicated effectively with owners, residents, and on-site staff.

Property Manager

Zain Realty
01.2022 - 02.2023
  • Manage all aspects of property operations, including leasing, rent collection, maintenance, and tenant relations
  • Oversee the marketing and advertising of available units to attract prospective tenants
  • Conduct thorough tenant screenings and background checks to ensure qualified applicants
  • Coordinate and schedule property maintenance and repairs, ensuring timely completion
  • Address tenant concerns and resolve any issues or complaints in a professional and timely manner
  • Enforce lease agreements and handle lease renewals or terminations
  • Maintain accurate records of all financial transactions, including rent payments and expenses
  • Prepare weekly financial reports for property owners
  • Ensure compliance with all local, state, and federal regulations governing property management
  • Appfolio property management experience

Assistant property manager / Resident Services Coordinator

Trinity Management LLC
01.2019 - 01.2022
  • Company Overview: Boston, MA
  • Processes LIHTC recertification for multiple affordable housing programs within a timely manner
  • Processes monthly Section 8 Housing Assistance Payment Billing
  • Greets applicants and provides instruction and guidance to prospective residents during application process
  • Coordinates leasing to include intakes, interviews, processing and preparation of applications, and their distribution
  • Coordinates and maintains waiting list for market units
  • Runs delinquent reports, rent collections and works along side with legal
  • Prepares lease packages and supplemental documents for new move-ins
  • Special projects as assigned by property manager
  • Fosters a positive, active and collaborative relationship with residents, communities and associated agencies
  • Works patiently, professionally and cooperatively with residents and staff to provide high quality customer service
  • Yardi and Onesite experience
  • Works with maintenance to have all stop payments reinstated
  • Budgets community event for residents and staff engagement
  • Providing support and crisis management for all residents and staff
  • Greeting residents, guests, volunteers and community partners upon arrival
  • Boston, MA

Raft Case Manager

METROPOLITAN HOUSING Boston
01.2018 - 01.2019
  • Assist with emergency application processing for eviction prevention.
  • Process applications for families seeking financial assistance
  • Enhanced communication between clients and land lords through consistent follow-ups.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.

Program Coordinator

WIC
01.2017 - 01.2018
  • Navigate human services for families
  • Facilitate housing assistance support (eviction prevention, recertification forms, application forms, ETC)
  • Childcare
  • (DTA) Dept of Transitional Assistance
  • Local community resources
  • Coordinate with staff in updating all new resources and referrals
  • Represent WIC in community events
  • Present to other human service agencies
  • Outreach and host events promoting WIC

Community Coordinator

Triangle INC
01.2015 - 01.2017
  • Manage all monthly budgets for clients and staff events/outings
  • Build community connections and career opportunities
  • Initiate, develop and provide goal oriented services
  • Responsible for the overall organization of work areas and common areas
  • Collaborate with case managers on client ISP goals and objectives
  • Facilitate emergency procedures and basic emergency facts to all participants
  • Maintain spreadsheets/database information in a timely manner

Education

Human services -

Urban College
Boston, MA

Skills

  • Crisis Management
  • Budgeting
  • Case Management
  • Property inspections
  • Time management
  • Rent collection
  • Customer service
  • Tenant relations
  • Organizational skills
  • Landlord-tenant law
  • Communication skills
  • Yardi/ Onesite/ App folio
  • LIHTC, PBV, HUD
  • Conflict management
  • Social media/ Marketing
  • Accounts receivable
  • Supervising & Leadership
  • Fair Housing regulations

Certification

  • Irem, Present, Leading a winning property management team
  • Massachusetts Notary Public, Present

Timeline

Property Manager

Housing Management Resources
02.2023 - Current

Property Manager

Zain Realty
01.2022 - 02.2023

Assistant property manager / Resident Services Coordinator

Trinity Management LLC
01.2019 - 01.2022

Raft Case Manager

METROPOLITAN HOUSING Boston
01.2018 - 01.2019

Program Coordinator

WIC
01.2017 - 01.2018

Community Coordinator

Triangle INC
01.2015 - 01.2017

Human services -

Urban College

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Danielle Lewis