Danielle Lindsay
Howell,MI
Summary
Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Overview
28
28
years of professional experience
Work History
Patient Service Associate
University of Michigan
Brighton, MI
07.2024 - Current
- Working knowledge of MiChart (Cadence, EpicCare, and Radiant)
- Familiarity with medical terminology
- Assist patients with questions on the phone or in person
- Escort patients and visitors to different areas as needed for patient care and visitation, including those that are wheelchair bound
- Collect payments, co-pays and past due balances at patient check out using established department guidelines
- Accurately schedule and reschedule exams for patients who are unable to be seen
- Accurately record any phone messages and assure they are forwarded appropriately.
- Check in and check out patients
Realtor
3dx Real Estate
Brighton, MI
04.2020 - Current
- Tracked weekly sales to develop senior leadership reports for corrective action planning.
- Showed residential properties and explained features, value and benefits of available homes.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Presented properties to potential buyers and addressed questions.
- Responded promptly to customer inquiries via phone or email regarding available properties.
- Prepared and delivered sales presentations.
- Executed marketing efforts via cold calling, postcard mailings and door knocking,
Realtor
Real Estate One Brighton
Brighton, MI
04.1999 - 04.2020
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Presented properties to potential buyers and addressed questions.
- Responded promptly to customer inquiries via phone or email regarding available properties.
- Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
- Prepared and delivered sales presentations.
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
- Executed marketing efforts via cold calling, postcard mailings and door knocking,
- Showed residential properties and explained features, value and benefits of available homes.
Pharmacy Technician
University of Michigan
Ann Arbor , MI
07.2010 - 01.2011
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Pharmacy Technician
Costco
Brighton, MI
06.2007 - 07.2009
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Established or maintained medications and other patient profiles.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
Blackjack Dealer
Motor City Casino And Hotel
Detroit, MI
12.2006 - 06.2007
- Provided exceptional customer service while interacting with patrons at the table.
- Observed guests' behavior to ensure they are following house rules and regulations.
- Promoted responsible gaming practices among players at all times.
- Responded promptly to all guest inquiries, complaints, or requests for assistance.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Maintained a clean, orderly gaming area to ensure customer satisfaction.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
Bank Operations Manager
TCF Bank
Ann Arbor , MI
08.2004 - 12.2006
- Ensured all cash drawers were balanced on a daily basis prior to closing time.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Conducted regular audits of bank transactions and records to ensure accuracy.
- Developed and implemented policies and procedures for bank operations.
- Used hedging to mitigate financial risks related to interest rates on company's borrowings.
- Facilitated communication between employees at different branches throughout the region.
Bank Teller
TCF Bank
Ann Arbor , MI
03.2000 - 08.2004
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Educated customers about different types of banking services available at the branch.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Liaised between bank branches regarding best practices and operations.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Opened new checking, savings and lines of credit for customer accounts.
Pharmacy Technician
Hamburg Pharmacy
Hamburg , MI
04.1997 - 03.1999
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries via phone, email, and chat.
Education
High School Diploma -
Pinckney High School
Pinckney06-1999
Skills
- Patient confidentiality
- Appointment scheduling
- Professionalism and etiquette
- Medical terminology
- Attention to detail
- Verbal and written communication
- Teamwork and collaboration
- Professional bedside manner
- Patient intake
- Clerical and filing support
- Discharge planning
- Health Care Regulations
- Caring and empathetic
- Decision-making
Timeline
Patient Service Associate
University of Michigan
07.2024 - Current
Realtor
3dx Real Estate
04.2020 - Current
Pharmacy Technician
University of Michigan
07.2010 - 01.2011
Pharmacy Technician
Costco
06.2007 - 07.2009
Blackjack Dealer
Motor City Casino And Hotel
12.2006 - 06.2007
Bank Operations Manager
TCF Bank
08.2004 - 12.2006
Bank Teller
TCF Bank
03.2000 - 08.2004
Realtor
Real Estate One Brighton
04.1999 - 04.2020
Pharmacy Technician
Hamburg Pharmacy
04.1997 - 03.1999
High School Diploma -
Pinckney High School
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