Danielle Lipsey
Customer Service
North Charleston,South Carolina
Summary
Service-focused individual bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles. Available immediately with an open mind and dedication to learn new material.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Assembler
Cummins
Ladson, SC
06.2021 - 07.2022
- Preform duties required to operate machines on assembly line
- Flexible in multiple areas including shipping and packing and tear down of failed turbines.
- Completed durable assemblies and subassemblies with hand and power tools.
- Conducted quality assurance inspections on finished components and identified issues.
- Disassembled, reassembled and corrected changeover.
- Assembled components with minimal supervision, exceeding expected project milestones.
Bar Assistant Manager
Lovey Dovey
Charleston, SC
01.2018 - 03.2020
- Operating cash register
- Recording and reviewing daily sales and scheduling.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Test Administrator
PSI
North Charleston, SC
07.2018 - 10.2018
- Assuring test takers were properly signed in
- Organizing and preparing test taking area for individuals to successfully take their test
- Assisted students with test scheduling and materials.
- Maintained program files, records, databases and websites to gather research and prepare and submit score reports.
- Documenting any incidents or mistakes made during test
- Issuing final test scores and signing out test takers.
- Monitored test security and enforced rules.
Collections Agent
Iqor
North Charleston, SC
02.2017 - 11.2017
- Inbound and Outbound calls
- Processed payments and notated accounts for promise to pays.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Directed day-to-day collections functions.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Customer Service Representative/Back Room Stock
Vans Shoe Outlet
North Charleston, SC
05.2016 - 02.2017
- Assisting customers with their shopping needs
- Assuring customers were greeted and able to find what they were looking for
- Selling additional items with customers purchase (Up-Selling)
- Operating cash register
- Helping with deposits into the safe at the end of shift, also dropping off deposits to the bank. Assisting with back room stock
- Scanning in new orders and items as received off of delivery truck
- Organizing and sorting new shipment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier/Customer Service
JCPenney
North Charleston, SC
04.2014 - 12.2014
- Assisting customers with their purchases
- Counting register at the end of shift and placing cash into deposit bag.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Education
High -
Fort Dorchester High School
08.2012 - 05.2016
Associate in Health Science - Nursing Science
South College
Online 07.2022 - Current
Skills
Appointment scheduling
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Available to work Immediately
Preferably First Shift
Able to start as soon as possible
Timeline
Associate in Health Science - Nursing Science
South College
07.2022 - Current
Assembler
Cummins
06.2021 - 07.2022
Test Administrator
PSI
07.2018 - 10.2018
Bar Assistant Manager
Lovey Dovey
01.2018 - 03.2020
Collections Agent
Iqor
02.2017 - 11.2017
Customer Service Representative/Back Room Stock
Vans Shoe Outlet
05.2016 - 02.2017
Cashier/Customer Service
JCPenney
04.2014 - 12.2014
High -
Fort Dorchester High School
08.2012 - 05.2016
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