Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Liptak

Hamburg

Summary

Knowledgeable and dedicated customer service professional with proven multitasking abilities. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Skilled at listening to customers, meeting productivity targets. Offers empathy, reliability, and enthusiasm for satisfying customers.

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.

Developed comprehensive skills in fast-paced educational environment, including database management and effective communication. Seeking to transition into new field where these skills can be applied and further developed. Adept at working collaboratively to achieve organizational goals and improve processes.

Overview

16
16
years of professional experience

Work History

ENROLLMENT SPECIALIST

Tempus unlimited
02.2022 - Current
  • Got DCW info for application
  • Prepared their packets for esign/signature
  • Ran background checks
  • Updated, entered, and reviewed customer data.
  • Communicated effectively via telephone, email, and in person with prospective customers.
  • Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
  • Understood and thoroughly explained services provided to customers and potential customers.

ENROLLMENT SPECIALIST

PPL
11.2021 - 02.2022
  • Company Overview: was a Temporary employee for PA
  • Called enrolled DCW to work for part
  • Ran background checks
  • Got the DCW g2g
  • Communicated effectively via telephone, email, and in person with prospective customers.
  • Updated, entered, and reviewed customer data.
  • Understood and thoroughly explained services provided to customers and potential customers.

DIRECT CARE WORKER

Brad Emerich
01.2021 - 09.2021
  • Ran errands for patients, did shopping, and picked up other necessities
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
  • Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.

MACHINE OPERATOR

Sunsweet Growers
09.2018 - 07.2020
  • Operated machining equipment safely with team of operators
  • Set up and ran machinery to produce exceptional products for industrial needs
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.

MACHINE OPERATOR

Mack Temp Agency
09.2017 - 01.2018
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations
  • Maintained quality of product by checking labels, packaging and other factors
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.

IN HOME DAYCARE

Self-employed
06.2014 - 09.2017
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children
  • Helped children develop motor skills in preparation for preschool and kindergarten
  • Instructed children in crafts and other activities to promote gross and fine motor skills
  • Provided a welcoming atmosphere where families felt comfortable entrusting their child's care.
  • Promoted social skills and emotional well-being among the children through fostering a nurturing environment.
  • Coordinated naptime schedules for multiple children, ensuring an environment conducive to restful sleep.
  • Administered first aid and managed minor injuries or illnesses following established health protocols.
  • Assisted children in developing self-help skills like toilet training, handwashing, dressing independently, and feeding themselves appropriately according to their age level.

CUSTOMER SERVICE REPRESENTATIVE

Penske Truck Leasing
03.2009 - 09.2011
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Responded to customer requests for products, services and company information
  • Answered constant flow of customer calls with minimal wait times
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Hamburg Area High School
Hamburg, PA

Skills

  • Inbound and Outbound Calling
  • Complaint resolution
  • Sales expertise
  • Good listening skills
  • Computer skills
  • Multi-line phone talent
  • Exceptional communication
  • Reporting and analytics
  • Documentation management
  • Customer service expertise
  • Data entry skills
  • Excellent phone demeanor

Timeline

ENROLLMENT SPECIALIST

Tempus unlimited
02.2022 - Current

ENROLLMENT SPECIALIST

PPL
11.2021 - 02.2022

DIRECT CARE WORKER

Brad Emerich
01.2021 - 09.2021

MACHINE OPERATOR

Sunsweet Growers
09.2018 - 07.2020

MACHINE OPERATOR

Mack Temp Agency
09.2017 - 01.2018

IN HOME DAYCARE

Self-employed
06.2014 - 09.2017

CUSTOMER SERVICE REPRESENTATIVE

Penske Truck Leasing
03.2009 - 09.2011

High School Diploma -

Hamburg Area High School

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Danielle Liptak