Hi, I’m
Danielle Liptrot
Management
Grand Rapids,MI
Summary
Dynamic, Dedicated, Determined leader offering over 18 years of experience in General Management. Motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Strong sense of seeking talents in others. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
9
years of professional experience
Work History
Edward Rose And Sons
Property Manager
01.2023 - Current
Job overview
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Trained and motivated leasing staff during bi-monthly trainings.
IHOP Restaurants LLC
General Manager
09.2018 - 01.2023
Job overview
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
- Developed and maintained relationships with customers and suppliers through account development.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback
GRNoir Wine & Jazz
Restaurant Bar Manager
02.2020 - 04.2022
Job overview
- Orchestrated social functions, formal engagements and business meetings, resulting in significant increase in overall sales.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Determined business needs by acquiring client feedback for process improvements.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Closed out cash register and prepared cashier report at close of business.
- Decreased labor costs down to 17% by analyzing team members' strengths versus customer flow, hiring skilled bartenders and adjusting schedule appropriately.
Amf Bowling Centers Inc.
Bar Manager
09.2018 - 02.2020
Job overview
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers
- Took customer orders and capitalized on opportunities to sell special beverage and food options
- Diminished financial discrepancies by accurately recording transactions in Aloha POS system while verifying daily bar staff receipts
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing 100% improvement over prior onboarding process
- Kept alcoholic beverages well-stocked and organized to meet expected demands
McDonalds Wiseman LLC
Assistant General Manager
07.2016 - 09.2018
Job overview
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
- Mentored and motivated team members to efficiently achieve challenging business goals and maximize performance
- Handled cash accurately and prepared deposits
- Resolved problems promptly to elevate customer approval.
- Hiring and recruiting new staff
The Grand Coney
Assistant General Manager
06.2014 - 10.2016
Job overview
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Mentored and motivated team members to efficiently achieve challenging business goals
- Motivated, trained and disciplined employees to maximize performance
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Handled cash accurately and prepared deposits
Education
Colorado Technical University, Colorado Springs, CO
Associate of Science from Business Administration And Management
03.2024
Everest Institute - Grand Rapids, Grand Rapids, MI
Medical Assisting from Medical Assisting
04.2009
Central High School, Grand Rapids, MI
High School Diploma
06.2002
Skills
- Food plating and presentation
- Performance improvement
- Marketing and advertising
- Staff management
- Passion for customer satisfaction
- Notary Public
- Natural leader
- Recruitment
- Chauffeurs License
- Medical Assistant
- Personnel Records
Timeline
Property Manager
Edward Rose And Sons
01.2023 - Current
Restaurant Bar Manager
GRNoir Wine & Jazz
02.2020 - 04.2022
General Manager
IHOP Restaurants LLC
09.2018 - 01.2023
Bar Manager
Amf Bowling Centers Inc.
09.2018 - 02.2020
Assistant General Manager
McDonalds Wiseman LLC
07.2016 - 09.2018
Assistant General Manager
The Grand Coney
06.2014 - 10.2016
Colorado Technical University
Associate of Science from Business Administration And Management
Everest Institute - Grand Rapids
Medical Assisting from Medical Assisting
Central High School
High School Diploma
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