Danielle LiPuma
Parkland,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Asset Manager
Castlerock REO
04.2014 - 07.2023
- Handled sales of foreclosed properties countrywide
- Managed and sold as many as 80+ exclusive properties simultaneously
- Negotiated sales for each property and selling between 3 and 5 houses a week
- Take calls from posted signs, in house leads, and local brokers who view our properties
Customer Care Coordinator
Mitchell Gold & Bob Williams
03.2013 - 04.2014
- Created and processed all sales orders that come from design associates
- Handled all incoming customer complaints/concerns regarding issues with deliveries made
- Created and sent daily reports on shipping/receiving items to warehouse
- Collected balances on customer orders
Sales Coordinator
Crain’s New York Business
08.2011 - 03.2013
- Assisted multiple account managers with marketing/sales projects, submission of expense reports, presentations for sales calls, and prepared Requests for Proposals (RFP)
- Managed sales account contact information in ACT database
- Managed online database and reserved space for all incoming insertion orders on Crain’s website
- Managed, activated, and input all classified advertisements into Saxotech database
- Inputted all incoming print, online, and sponsorship insertions into Admarc database
Real Estate Coordinator
Cartus Relocation
09.2010 - 08.2011
- Supported Real Estate Specialists with the delivery and execution of contracted home marketing and closing service elements
- Conducted outbound customer calls to ensure agent satisfaction on both the departure and destination ends to ensure referral revenue was captured
- Updated home marketing screens for accurate communication with consultants, broker network, and customers
- Conducted proactive follow up calls to real estate agents and customers to collect required documentation
Customer Care Coordinator
WCI Communities, Inc
04.2006 - 01.2009
- Heavy customer/homeowner contact on a daily basis
- Coordinated all customer care complaints
- Processed invoices
- Generated work order summaries
- Followed up with subcontractors and scheduled necessary repairs
- Filed summaries, work orders, letters, and email responses
- Created new homeowner files
- Scheduled Customer Care technicians
- Entered work orders into company database and closed them out upon completion
- Generated delinquent reports
Education
B.A. - Communication Arts
Marymount Manhattan College
New York, NYSkills
- Asset Management
- Critical Thinking
- Customer Service
- Effective Communication Skills
- Time Management
- Interpersonal Skills
- Microsoft Word, Excel, Outlook
- Customer Care
- Social Media Platforms
- Customer Loyalty
Timeline
Asset Manager
Castlerock REO
04.2014 - 07.2023
Customer Care Coordinator
Mitchell Gold & Bob Williams
03.2013 - 04.2014
Sales Coordinator
Crain’s New York Business
08.2011 - 03.2013
Real Estate Coordinator
Cartus Relocation
09.2010 - 08.2011
Customer Care Coordinator
WCI Communities, Inc
04.2006 - 01.2009
B.A. - Communication Arts
Marymount Manhattan College