Danielle Littlejohn
1810 Iverson Street ,MD
Summary
Motivated, personable business professional with 33 years of relevant experience in property management, customer service, subsidized housing. Exceptional time management and multitasking skills. Committed to providing outstanding customer service and driven by challenges.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Property Manager
DCHA
09.2012 - Current
- I currently manage twelve staff members.
- I've oversee more than six properties since becoming a housing manager and the closing of one property.
- ACOP
- Process Lease Renewals.
- Handles calls and assist with Resident requests accordingly.
- Coordinate property Maintenance work orders.
- Conduct credit checks and other background tasks to qualify potential renters.
- Inform Residents of any changes to the rental agreement or upcoming problems with the property.
- Collect application fees, security deposits and rental payments.
- Provide weekly/monthly accurate reports for property.
- Follow up with prospective renters on requests and work tickets.
- Responsible for assistant the maintenance department in resolving resident’s maintenance issues by keeping track of all incoming and outgoing tickets.
- Keep open communications lines open with the residents by confirming that their maintenance issues were conducted and to their satisfaction.
- Interacted with all the contractors to assign proper assignments.
- Greeting prospective applicates/residents and give tours while determining housing needs and preferences, the follow up with prospective residents that did not lease.
- Managing the leasing process from initial application to move in and ensuring requests are dealt with in a timely and efficient manner.
- Conduct the application process for all vacant DCHA units.
- Manage the entire Recertification compliance process, compliance review, reports and close-out files.
- Review EIV Reports (Monthly) when conducting recertification under the HUD rules and regulations.
- Issue periodic notices to clients/tenants notifying them of deadline dates to complete their income certification.
- Assisted with DCHA updating waiting list.
- Collect of Security Deposit, rents and any other charge associated with current Residents and Move Ins.
- Maintain resident files in accordance with company policies and demonstrating ability to understand financial goals, operate assets in owner’s best interest in accordance with Policy and Procedures Manuals.
- Maintain accurate records of all communities’ transaction and submitting on a timely basis (i.e., Rent Rolls, delinquency reports, Move In, Move Outs and Resident Files) for file audits.
- Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
- Generate necessary legal action, documentation and process in accordance with State company guidelines.
Housing Management Assistant
DCHA
08.1994 - 09.2012
- Assisted Property Manager with day-to-day operations and reporting procedures (Monthly reports, rental accounts, pest control, resident files, monitoring the work of contractors and vendors.
- Process all new applications and transfers move ins and move outs from start to finish.
- Collects rents and preparing necessary documents leading to legal action
- Inspected vacant units and assisted with details of move-ins and move-outs.
- Conducts housekeeping inspections of one-twelfth of a property monthly to ensure safe and sanitary living conditions.
- Processed all resident certification paperwork (annual re-certification and interim re-certification)
- Processed and Maintained all required EIV reports (monthly and quarterly under the HUD rules and regulations.
- Set up new properties in house audits and audits performed by DCHD or investors.
- Filled and Processed Evictions.
- Maintained maintenance Logs and resolved tenant complaints, unusual occurrences and incidents.
Education
High School - undefined
HD Woodson Senior High School
Washington06.1998
Skills
- Microsoft Word Excel, PowerPoint, Outlook, Electronic Filling, File Management, Word Perfect, TRIM, Documentum, Concordance and Summation, ACTS, Adobe, I Manage, Scan Pro, ERMS, Microsoft Office
- Customer Service
- Administrative Support
- Communication
- Data Management
- Presentation Skills
- Team Collaboration
- Confidentiality
- Organization
- Problem Solving
- Multi-Tasking
- Detail-Oriented
- Time Management
- Customer Relationship Management
Certification
- NAHRO Certificate – Public Housing Manager (2001-06)
- NAHRO Revised Certificate – Public Housing Manager (2024-08)
- Certificate - Certified Occupancy Specialist (2024-09)
- Certificate - EIV Forms and Certificates (2023-03)
Timeline
Property Manager
DCHA
09.2012 - Current
Housing Management Assistant
DCHA
08.1994 - 09.2012
High School - undefined
HD Woodson Senior High School