Danielle Lockhart
North Las Vegas,NV
Summary
Dynamic professional with a proven track record at Southwest Airlines, enhancing customer loyalty through exceptional service and empathy. Skilled in problem-solving and data entry, I've significantly improved team productivity and inventory accuracy. My leadership in high-stress situations and commitment to excellence have consistently elevated customer and team satisfaction.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Southwest Airlines
02.2021 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
Warehouse Clerk
Amazon
10.2018 - 01.2019
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Checked packages and merchandise for damage and notified vendors.
- Optimized space utilization within the warehouse through strategic reorganization of products based on size, weight, and demand patterns.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Supervisor
Golden One Arena
08.2016 - 08.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Bank Teller Supervisor
Bank of America
03.2006 - 03.2015
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Counted cash drawers and made bank deposits.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
Education
High School Diploma -
Mid Peninsula
Menlo Park, CA05-2004
Skills
- Customer Service
- Problem-solving abilities
- Data Entry
- Money handling abilities
- Scheduling
- Clerical Support
- Key holder experience
- Shipping and Logistics
- Multi-line phone talent
- Follow-up skills
Timeline
Customer Service Representative
Southwest Airlines
02.2021 - 03.2024
Warehouse Clerk
Amazon
10.2018 - 01.2019
Supervisor
Golden One Arena
08.2016 - 08.2018
Bank Teller Supervisor
Bank of America
03.2006 - 03.2015
High School Diploma -
Mid Peninsula
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