Danielle LoFrisco
Brooklyn,NY
Summary
Accomplished Flight Attendant offering over 14 years in commercial airline industry. Highly effective in diffusing volatile passenger situations. Dedicated to exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
15
15
years of professional experience
Work History
Flight Attendant
Alaska Airlines
02.2010 - Current
- Attend trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolve passenger conflicts and medical emergencies during flights.
- Collaborate with flight crew to maximize smooth and safe flights.
- Ensured safety and comfort of customers onboard aircraft.
Contract Negotiator
Transport Workers Union of America AFL-CIO
01.2014 - 01.2017
- Negotiated historic first collective bargaining agreement representing Virgin America Flight Attendants.
- Facilitated successful negotiations with management, constructing proposals, contract terms and conditions and document modifications.
- Developed peer support program for flight attendants during investigatory and disciplinary meetings.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Trained in Interest based bargaining by the National Mediation Board.
Education
Associate of Arts - Communication Studies
Monroe Community College
Rochester, NY12.2005
Skills
- Customer Service
- Strategic negotiation
- Analytical Thinking
- Conflict Mediation
- Teamwork and Collaboration
- Adaptability
- Multitasking Abilities
- Grievance management
- Training leadership
- Public Speaking
References
- Thom McDaniel, Transport Workers Union of America International Vice PresidentAir Division, 832-723-5132
- Jonathan Halverson, Lead Flight Attendant, Alaska Airlines, 404-468-0095
Timeline
Contract Negotiator
Transport Workers Union of America AFL-CIO
01.2014 - 01.2017
Flight Attendant
Alaska Airlines
02.2010 - Current
Associate of Arts - Communication Studies
Monroe Community College