Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Logan

Erie,PA

Summary

Results-driven professional with expertise in client relationship management, project management, and data analysis. Proven success in developing strong client relationships and enhancing customer service delivery in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Client Services Manager

Bayada Home Health
Erie, PA
08.2025 - Current
  • Cultivated relationships with clients and families to tailor care solutions to specific needs.
  • Tracked team performance metrics to align customer service delivery with established goals.
  • Assisted in training new staff on client service protocols and standards.
  • Streamlined client intake processes, ensuring timely and accurate documentation.

Claims Consultant

Erie Insurance
erie, pa
09.2021 - 08.2025
  • Analyzed insurance claims to ensure accuracy and compliance with company standards, contributing to improved claim integrity.
  • Collaborated with internal teams to streamline claims processing, reducing turnaround time and enhancing overall efficiency.
  • Provided exceptional customer service by effectively communicating information and addressing client concerns, fostering positive client relationships.

Contact Tracer/Scheduler

Gannon University, Erie, Security Switchboard
erie, pa
03.2021 - 08.2021
  • Documented case details using university tracking systems and databases to maintain accurate records.
  • Confirmed client appointments promptly to optimize scheduling and service delivery.
  • Developed and maintained scheduling procedures to ensure timely completion of projects.
  • Educated individuals on quarantine guidelines and health resources to promote compliance and safety.

Education

Bachelor of Science - Health Care Management

University of Phoenix
Tempe, AZ
12-2025

Skills

  • Client relationship management
  • Data analysis
  • Health care regulations
  • Project management
  • Employee training
  • Customer service

Timeline

Client Services Manager

Bayada Home Health
08.2025 - Current

Claims Consultant

Erie Insurance
09.2021 - 08.2025

Contact Tracer/Scheduler

Gannon University, Erie, Security Switchboard
03.2021 - 08.2021

Bachelor of Science - Health Care Management

University of Phoenix
Danielle Logan