Results-driven professional with expertise in client relationship management, project management, and data analysis. Proven success in developing strong client relationships and enhancing customer service delivery in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Client Services Manager
Bayada Home Health
Erie, PA
08.2025 - Current
Cultivated relationships with clients and families to tailor care solutions to specific needs.
Tracked team performance metrics to align customer service delivery with established goals.
Assisted in training new staff on client service protocols and standards.
Streamlined client intake processes, ensuring timely and accurate documentation.
Claims Consultant
Erie Insurance
erie, pa
09.2021 - 08.2025
Analyzed insurance claims to ensure accuracy and compliance with company standards, contributing to improved claim integrity.
Collaborated with internal teams to streamline claims processing, reducing turnaround time and enhancing overall efficiency.
Provided exceptional customer service by effectively communicating information and addressing client concerns, fostering positive client relationships.
Contact Tracer/Scheduler
Gannon University, Erie, Security Switchboard
erie, pa
03.2021 - 08.2021
Documented case details using university tracking systems and databases to maintain accurate records.
Confirmed client appointments promptly to optimize scheduling and service delivery.
Developed and maintained scheduling procedures to ensure timely completion of projects.
Educated individuals on quarantine guidelines and health resources to promote compliance and safety.
Special Investigations Unit Detective at Millcreek Township Police DepartmentSpecial Investigations Unit Detective at Millcreek Township Police Department