Danielle Long
Lincoln Park
Summary
Dynamic Credit and Collection Specialist with a proven track record at Republic Services, excelling in team collaboration and effective communication. Skilled in Microsoft D365, I assisted in developing new collection policies and trained collection specialists, enhancing operational efficiency and customer satisfaction. Committed to resolving issues and maintaining accurate records to drive successful outcomes.
Overview
14
14
years of professional experience
Work History
Credit and Collection Specialist
Republic Services
Livonia
07.2011 - Current
- Reviewed accounts for past due balances and contacted customers to arrange payment.
- Worked collaboratively with other departments to ensure timely resolution of customer issues.
- Assisted in the development of new policies and procedures related to collections.
- Updated collection systems with notes and promised payments.
- Maintained accurate records of all collection activities in the system.
- Assisted with submitting invoices into customer portals (2012–2014).
- Assisted with posting customer payments to accounts.
- Assisted with training new collection specialists.
Education
High School Diploma -
Anderson High School
Southgate, MI06-2011
Skills
- Team collaboration
- Problem solving
- Proficiency in Microsoft D365
- Assertiveness
- Effective communication
- Training and development
Timeline
Credit and Collection Specialist
Republic Services
07.2011 - Current
High School Diploma -
Anderson High School
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