Danielle Lorusso
Ocean Gate,NJ
Summary
Compassionate Life Enrichment Assistant with experience offering comprehensive resident care in Long Term Care environments. Works well with diverse resident populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance resident care. Dedicated individual with a progressive career history in direct patient care, and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult residents and high-stress situations. Consistently developing strong relationships with residents and families through empathetic communication, respectful attitude and excellent customer service. Resumed responsibilities as a team lead , coordinator of activities, and Memory Care professional.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Life Enrichment Assistant
Willow Springs Rehabilitation & Healthcare Center
06.2023 - Current
- Coordinated special events that fostered community connections and showcased residents'' talents and achievements.
- Adapted activities as needed to accommodate varying physical and cognitive abilities, ensuring all residents could participate in programming efforts.
- Accommodated diverse interests by regularly seeking resident feedback on preferred activities and incorporating suggestions into future planning efforts.
- Partnered with local organizations to bring educational presentations, cultural experiences, and entertainment opportunities into the residence setting.
- Facilitated open communication channels between residents, families, and staff regarding ongoing activity programs and individual preferences.
- Promoted cognitive stimulation with thought-provoking games, puzzles, and memory exercises tailored to individual abilities.
- Boosted social interaction among residents through facilitating group events and outings.
- Assisted in maintaining accurate records of resident participation, progress, preferences, and concerns.
- Supported physical health through organizing exercise programs and encouraging participation in daily activities.
- Enhanced residents'' quality of life by implementing engaging and diverse activities tailored to individual needs.
- Ensured compliance with safety regulations during all activities for the well-being of participants at all times.
- Utilized effective time management skills to balance planning responsibilities alongside direct resident engagement in daily programming efforts.
- Contributed to a positive living environment by fostering strong relationships with residents, families, and staff.
- Supported the transition process for new residents by actively involving them in activities, fostering social connections, and providing guidance as needed.
- Provided valuable input on program development during team meetings to continually enhance service offerings.
- Provided necessary assistance during meal times or personal care routines when needed to ensure comprehensive support beyond scheduled activity programming.
Activities Assistant
Tallwoods Care Center
05.2023 - 06.2023
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided emotional support and companionship to improve quality of life for residents.
- Engaged residents through events, small groups, and personal attention.
Customer Service Representative
Boscovs
09.2011 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
Central Regional High School
Bayville, NJSkills
- Behavioral support
- Physical Fitness
- Motivational Techniques
- Activity Coordination
- Adaptive Planning
- Creative Programming
- Teamwork and Collaboration
- Problem-Solving
- Client Advocacy
- Needs Assessment
Certification
Certified Dementia Practitioner.
Timeline
Life Enrichment Assistant
Willow Springs Rehabilitation & Healthcare Center
06.2023 - Current
Activities Assistant
Tallwoods Care Center
05.2023 - 06.2023
Customer Service Representative
Boscovs
09.2011 - 12.2021
High School Diploma -
Central Regional High School
Certified Dementia Practitioner.
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