Danielle Lorusso
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Client Services Coordinator
Easterseals of Kaiser Permanente
11.2022 - Current
- Developing strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Provided timely updates on project status to clients and providers, ensuring transparency throughout the entire process while building trust in our services.
- Processing provider call out's, time off requests and other obstacles that impact their presence with their reoccurring client's schedules.
- Facilitating team meetings with providers and analysts to ensure that both departments are in tune with their client's scheduling plan and other goals.
- Utilizing active listening skills to identify customer needs and provide appropriate solutions.
- Offering sessions to client's without reoccurring schedules to ensure that they remain in compliance with SB221.
- Managing our departments call volume of 15+ calls a day, ensuring that incoming calls are being answered and distributed in a timely manner.
- Trained new client services coordinators on best practices by offering hands-on guidance through shadowing sessions and frequent check-ins, fostering a well-informed and cohesive team dynamic.
Medical Office Representative
Providence St. Joseph Medical Center
07.2021 - 11.2022
- Greeted all patients with a warm and welcoming approach.
- Managed over 30 customer calls a day.
- Coordinated patient scheduling, check-in/out, and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Confirmed patient insurance, demographic and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Maintained a clean, organized waiting area to create a welcoming environment for patients and visitors.
Medical Assistant
The Dermatology center of Northern California
10.2017 - 07.2021
- Directed patients to exam rooms, fielded questions and prepared for examinations.
- Obtained patient medical history, medication information, symptoms and allergies.
- Accompanied three providers during each appointment, documenting the visit from start to finish.
- Educated patients about medications, procedures and care plan instructions.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Operated sterilization equipment to ensure compliance with safety and quality standards.
- Assessed and prepared surgical instruments and supplies for various procedures.
- Prepared patients for surgical procedures, setting up a sterile environment, disinfecting the surgical area, and cleaning up post procedure.
- Assisted providers during procedures by anticipating needs during operations, ensuring sterile environments and proper instrument/suture availability.
- Assisting with dressing changes, wound checks, suture and staple removals.
- Informed patients of their diagnosis after receiving their pathology reports, answering any questions and scheduling them for additional treatment if required.
- Ensuring that the weekly order was placed so the office was stocked with medical and stationary supplies.
- Trained new staff on office protocols and clinical procedures to maintain high standards of care.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Medical Assistant
Bay area foot and ankle associates
09.2016 - 10.2017
- Greeting patients as they entered the office with a welcoming and positive attitude.
- Checking patients in for their appointment, verifying their insurance and other personal information, and collecting any possible co-pays.
- Assisted with removing sutures, and replacing bandages after surgeries/other procedures.
- Submitted prior authorizations for x-rays, MRI's, prescriptions, diabetic shoes, and custom foot orthotics.
- Molded patients for custom foot orthotics.
- Captured/developed X-rays in office for patients with acceptable insurance.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Sanitized, restocked and organized exam rooms and medical equipment.
Sales Associate
CosmoProf Beauty Supply
03.2013 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Operated the register when customers were ready to make their purchase.
Education
Certificate - Surgical Technologist
Health Tech Academy
Austin, TX01-2026
Health Science -
Delta San Joaquin College
Stockton, CA01-2026
Certificate - Medical Assisting
Fast Response School of Health Care Education
Berkeley, CA09.2015
High School Diploma -
Liberty High School
Brentwood, CA06.2012
Skills
- Problem resolution
- Multitasking
- HIPAA compliance
- Professional bedside manner
- Team player mentality
- Adaptability
- Interpersonal communication
- Attention to detail
- Customer service focus
Timeline
Client Services Coordinator
Easterseals of Kaiser Permanente
11.2022 - Current
Medical Office Representative
Providence St. Joseph Medical Center
07.2021 - 11.2022
Medical Assistant
The Dermatology center of Northern California
10.2017 - 07.2021
Medical Assistant
Bay area foot and ankle associates
09.2016 - 10.2017
Sales Associate
CosmoProf Beauty Supply
03.2013 - 09.2016
Certificate - Surgical Technologist
Health Tech Academy
Health Science -
Delta San Joaquin College
Certificate - Medical Assisting
Fast Response School of Health Care Education
High School Diploma -
Liberty High School