Danielle Lother
Indialantic,CA
Summary
Results-driven professional with solid administrative, customer service, and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Manager
Carmela;s Brick Oven Pizza and Wine Bar
Stuart, FL
06.2012 - Current
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Managed weekly payroll for 30+employees
- Planned and executed group events and staff parties
- Developed and implemented office policies and procedures.
Real Estate Agent
Coldwell Banker
El Dorado Hills, CA
08.2022 - 10.2023
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Negotiated purchase agreements and contracts with buyers and sellers.
Event Server
Chef's Table
Stuart, FL
01.2012 - 01.2014
- Assisted in setting up banquet tables and chairs for events.
- Provided food, beverage and table service to guests during events.
- Ensured that all food items were properly displayed and replenished as needed.
- Greeted guests upon arrival, provided information on menu selections, and answered questions regarding availability of items.
Front Desk Agent
The Ritz-Carlton Hotel Company
Orlando, FL
08.2009 - 10.2010
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided excellent customer service while upholding company policies.
Hospitality Coordinator
Four Seasons Hotel
New York, NY
08.2008 - 08.2009
- Developed and implemented food and beverage menus for special events.
- Conducted regular inventories of food, beverages, and supplies to ensure adequate stock levels.
- Monitored daily operations of restaurant staff to ensure compliance with health regulations.
- Greeted customers and escorted them to their tables.
- Managed reservations, waitlists, and special requests for large parties.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Answered inbound calls and responded to customer inquiries regarding reservations.
Education
Hospitality And Tourism Management
UCF
Orlando, FLSkills
- Staff hiring
- Vendor engagement
- Billing
- Bookkeeping
- Staff training
- Training and coaching
- Payroll and budgeting
- Meeting planning
- Office management
- Customer service
Certification
- Real Estate License California and Florida
Timeline
Real Estate Agent
Coldwell Banker
08.2022 - 10.2023
Office Manager
Carmela;s Brick Oven Pizza and Wine Bar
06.2012 - Current
Event Server
Chef's Table
01.2012 - 01.2014
Front Desk Agent
The Ritz-Carlton Hotel Company
08.2009 - 10.2010
Hospitality Coordinator
Four Seasons Hotel
08.2008 - 08.2009
- Real Estate License California and Florida
Hospitality And Tourism Management
UCF
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