Danielle Love
Charlotte,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Excellent work ethic and strength in boosting company morale.
Overview
20
20
years of professional experience
Work History
Executive Administrative Assistant III
Novant Health
07.2019 - 10.2023
- Handled scheduling for 3 executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Took notes and dictation at meetings and follow up with action item list by email
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Handled confidential and sensitive information with discretion and tact.
- Worked with senior management to initiate new projects and assist in various processes.
- Promoted team productivity by keeping supplies organized and well-stocked through Ariba
Insurance Verification Specialist
Tenet health
06.2018 - 07.2019
- Contact patients insurance carriers and verify their benefits
- Obtain Authorizations and Referrals for patients procedures 48 hours or more before their appointment
- Coordinate with Doctors’ offices to obtain clinical notes
- Call patients to let them know their financial responsibilities prior to their appointment
- Maintain confidential environment to protect sensitive patient information.
Administrative Assistant III
novant health
08.2009 - 06.2018
- Provide a remarkable experience in every dimension in every way to my coworkers and patients
- Timekeeping
- Charge Reconciliation
- Retrieve patient’s information and register them
- Key patients information into EPIC
- File patients insurance
- Departments Safety Coach
- Schedule patients for upcoming appointments
- Collect payments
- Communicate with other Doctors offices to retrieve patients information for their upcoming procedures
- Provided clerical support to company employees, including copying, faxing and file management
- Ordered and distributed office supplies while adhering to a fixed office budget
- Managed office supplies, vendors, organization and upkeep
- Screened applicant resumes and coordinated both phone and in-person interviews
- Organized all new hire, security and temporary paperwork
- Compiled company information and related material and distributed it to candidates
- Obtained signatures for financial documents and internal and external invoices
- Coordinated board and committee meetings, including schedules and information preparation and distribution
- Answered telephone inquiries from clients, vendors and the public
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Administrative Assistant/customer Service
united radio
05.2007 - 05.2009
- Answer multiple line telephone calls
- Schedule appointments for dealers and customers
- Process orders and resolve customer complaints
- Ship and Receive radios complete orders for over 500 accounts
- Take cash and credit payments to close invoices
- Call dealers to check on the status of radios that need to be returned.
Library Aide
university city regional library
12.2003 - 05.2009
- Assist patrons in the selection and rental of books and other resources
- Process new library card applications
- Shelve over 200 books daily
- Check-in over 350 books daily that are returned
- Check books out to borrowing patrons
- Assist patrons on how to use the self-checkout computers
- Bin books that need to be shipped to 23 branches
- Get all books from our 4 book drop boxes every 2 hours
- Put books on hold for requesting patrons
- Pick up all books and other materials and straighten books on shelves at closing
- Take cash and credit from patrons with late fees.
Education
bachelor of science - business administration: healthcare management
Liberty University
08.2018
Skills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Master Calendar Management
- Departmental Support
- Self-motivated
- Extremely organized
- Team leadership
- Team liaison
- Employee training and development
Accomplishments
- Pearl Award, 02/01/09, University City Reginal Library, An award for hard work and initiative shifting and shelving books and other materials.
- United Radio Excellent Customer Service Award, 09/01/08, United Radio, An award for my excellent customer service skills and longevity with the company.
Timeline
Executive Administrative Assistant III
Novant Health
07.2019 - 10.2023
Insurance Verification Specialist
Tenet health
06.2018 - 07.2019
Administrative Assistant III
novant health
08.2009 - 06.2018
Administrative Assistant/customer Service
united radio
05.2007 - 05.2009
Library Aide
university city regional library
12.2003 - 05.2009
bachelor of science - business administration: healthcare management
Liberty University