Danielle Love
Charlotte,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Excellent work ethic and strength in boosting company morale.
Overview
20
20
years of professional experience
Work History
Executive Administrative Assistant III
Novant Health
1918 Randolph Rd., Charlotte, NC 28204
07.2019 - 10.2023
- Handled scheduling for 3 executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Took notes and dictation at meetings and follow up with action item list by email
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Handled confidential and sensitive information with discretion and tact.
- Worked with senior management to initiate new projects and assist in various processes.
- Promoted team productivity by keeping supplies organized and well-stocked through Ariba
Insurance Verification Specialist
Tenet health
06.2018 - 07.2019
- Contact patients insurance carriers and verify their benefits
- Obtain Authorizations and Referrals for patients procedures 48 hours or more before their appointment
- Coordinate with Doctors’ offices to obtain clinical notes
- Call patients to let them know their financial responsibilities prior to their appointment
- Maintain confidential environment to protect sensitive patient information.
Administrative Assistant III
novant health
08.2009 - 06.2018
- Provide a remarkable experience in every dimension in every way to my coworkers and patients
- Timekeeping
- Charge Reconciliation
- Retrieve patient’s information and register them
- Key patients information into EPIC
- File patients insurance
- Departments Safety Coach
- Schedule patients for upcoming appointments
- Collect payments
- Communicate with other Doctors offices to retrieve patients information for their upcoming procedures
- Provided clerical support to company employees, including copying, faxing and file management
- Ordered and distributed office supplies while adhering to a fixed office budget
- Managed office supplies, vendors, organization and upkeep
- Screened applicant resumes and coordinated both phone and in-person interviews
- Organized all new hire, security and temporary paperwork
- Compiled company information and related material and distributed it to candidates
- Obtained signatures for financial documents and internal and external invoices
- Coordinated board and committee meetings, including schedules and information preparation and distribution
- Answered telephone inquiries from clients, vendors and the public
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Administrative Assistant/customer Service
united radio
05.2007 - 05.2009
- Answer multiple line telephone calls
- Schedule appointments for dealers and customers
- Process orders and resolve customer complaints
- Ship and Receive radios complete orders for over 500 accounts
- Take cash and credit payments to close invoices
- Call dealers to check on the status of radios that need to be returned.
Library Aide
university city regional library
12.2003 - 05.2009
- Assist patrons in the selection and rental of books and other resources
- Process new library card applications
- Shelve over 200 books daily
- Check-in over 350 books daily that are returned
- Check books out to borrowing patrons
- Assist patrons on how to use the self-checkout computers
- Bin books that need to be shipped to 23 branches
- Get all books from our 4 book drop boxes every 2 hours
- Put books on hold for requesting patrons
- Pick up all books and other materials and straighten books on shelves at closing
- Take cash and credit from patrons with late fees.
Education
bachelor of science - business administration: healthcare management
Liberty University
08.2018
Skills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Master Calendar Management
- Departmental Support
- Self-motivated
- Extremely organized
- Team leadership
- Team liaison
- Employee training and development
Accomplishments
- Pearl Award, 02/01/09, University City Reginal Library, An award for hard work and initiative shifting and shelving books and other materials.
- United Radio Excellent Customer Service Award, 09/01/08, United Radio, An award for my excellent customer service skills and longevity with the company.
Timeline
Executive Administrative Assistant III
Novant Health
07.2019 - 10.2023
Insurance Verification Specialist
Tenet health
06.2018 - 07.2019
Administrative Assistant III
novant health
08.2009 - 06.2018
Administrative Assistant/customer Service
united radio
05.2007 - 05.2009
Library Aide
university city regional library
12.2003 - 05.2009
bachelor of science - business administration: healthcare management
Liberty University