Danielle L. Skarin
Melissa,USA
Summary
Focused Project Manager adept at planning, directing, and maintaining continuous operations in various departments. Experienced in directing teams to accomplish short- and long-term project goals. Skilled at identifying or anticipating problems and providing solutions, managing budgets, communicating with key stakeholders, and providing technical assistance.
Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
Overview
15
15
years of professional experience
Work History
Project Manager
RCCP Services
03.2024 - Current
- Coordinate and support multifaceted projects nationwide
- Gather facts, research issues, analyzes potential solutions, compares alternatives in terms of cost, time, and availability of resources, and recommend a course of action
- Provide clear and concise direction to Third Party Contractors utilizing multiple technology platforms and an in-depth understanding of various trades and maintenance scopes
- Manage risk assessments and implemented mitigation strategies to minimize potential issues during project execution
- Monitor progress against established goals, adjusting schedules and resources as needed to keep projects on track
- Implement continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness
- Develop strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team’s ability to deliver results
Project Manager
Stellar Home Maintenance
10.2022 - 04.2024
- Manage a high volume of maintenance work orders within a specific geographic area
- Streamlined project processes by implementing methodologies, resulting in increased efficiency and reduced costs
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results
- Provide clear and concise direction to Third Party Contractors utilizing multiple technology platforms and an in-depth understanding of various trades and maintenance scopes
- Manage labor negotiations and administration with field-based contractors
- Established effective communication among team members for enhanced collaboration and successful project completion
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team’s ability to deliver results
Office/Project Manager
GP Homes and Repairs
03.2023 - 02.2024
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle
- Developed and implemented project plans and budgets to ensure successful execution
- Developed procedures, policies, or standards
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources
- Provided clear and concise direction to third party contractors utilizing multiple technology platforms and an in-depth understanding of various trades and maintenance scopes
- Developed strong relationships with stakeholders through regular communication which included providing research, compiling and preparing reports, manuals, correspondence, or other information required by management or governmental agencies
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Sourced, vetted and managed vendors needed to accomplish project goals
Project Manager
Contract
09.2021 - 10.2022
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track
- Liaise with clients to identify and define requirements, scope, and objectives
- Ensured regulatory compliance by closely monitoring applicable laws and regulations within the industry sector throughout each stage of the project life cycle
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives
- Ensure standards and requirements are met through conducting quality assurance tests
- Prepare estimates, contracts, or negotiate revisions to contractual agreements with architects, consultants, clients, suppliers, or subcontractors
- Deescalate and resolve conflicts involving internal and external customers
Customer Service Manager
Mr. Handyman
07.2020 - 08.2021
- Managed office staff of 5 employees and 20 field staff
- Dispatched and assigned projects to ensure all technicians meet key company goals
- Established and implemented departmental policies, goals, objectives, or procedures in conjunction with the owner and/or staff members
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Reviewed financial data to ensure the company was meeting company projects and goals and identified areas to reduce expenses and maximize profits
- Created and reviewed estimates and invoices
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
Project Management – Temporary Position
Select Plumbing
04.2019 - 02.2020
- Developed and implemented project plans and budgets to ensure successful execution
- Assigned technicians work orders per qualifications and timelines
- Recruited and oversaw personnel to achieve performance and quality targets
- Reconciled accounts, created payroll, investigated discrepancies, and invoiced ensuring the projects meet financial goals
- Worked with superintendents on job sites to match goals and ensure job completion
Vocational Specialist
Square One Assessments
10.2015 - 03.2019
- Managed a case load of 15 – 20 clients
- Facilitated scheduling for assessments and coaching to ensure coverage
- Implemented innovative job development strategies, contributing to an increase in overall client placements
- Evaluated the effectiveness of vocational services provided, implementing necessary improvements for optimal client satisfaction
- Provided ongoing support to clients throughout their job search process, ensuring successful employment outcomes
- Implemented and analyzed client progress while maintaining all records pertaining to the client
- Established relationships with local community organizations, expanding resources available to better serve clientele needs
Family Consultant/Executive Assistant
Alliance Mental Health Services
07.2010 - 10.2015
- Created marketing materials and marketed services to the Des Moines and surrounding area
- Generated and implemented policies and procedures regarding legal, safety, and ethical guidelines
- Assigned case load to staff members and oversaw quality assurance
- Advocated on behalf of clients when interacting with external agencies such as schools or social services organizations
- Maintained detailed records of client interactions, ensuring accurate documentation of services provided and outcomes achieved while prioritizing confidentiality
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills
- Assisted in the development of company policies and procedures, contributing to a more organized work environment
- Implemented and supervised employee development, training, and review process
Education
Masters of Business Leadership -
William Penn University
Des Moines, Iowa05.2013
Skills
- Project Planning and Tracking
- Budget Control
- Schedule Management
- Workflow Planning
- Staff Management
- Quality Assurance
- Technical Support
- Compliance Monitoring
- Vendor Sourcing
- Customer Relations
- Stakeholder Communications
- Inventory Control
- Systems implementation
- Customer service
- Problem-solving
- Project management
Timeline
Project Manager
RCCP Services
03.2024 - Current
Office/Project Manager
GP Homes and Repairs
03.2023 - 02.2024
Project Manager
Stellar Home Maintenance
10.2022 - 04.2024
Project Manager
Contract
09.2021 - 10.2022
Customer Service Manager
Mr. Handyman
07.2020 - 08.2021
Project Management – Temporary Position
Select Plumbing
04.2019 - 02.2020
Vocational Specialist
Square One Assessments
10.2015 - 03.2019
Family Consultant/Executive Assistant
Alliance Mental Health Services
07.2010 - 10.2015
Masters of Business Leadership -
William Penn University
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