Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Luc

Liverpool,NY

Summary

Accomplished teacher and customer service representative with a proven track record at Bright Visions and Legacy Leadership Collective. Excelled in enhancing parent/customer satisfaction through exceptional communication, leading to increased loyalty. Skilled in fostering positive environments, significantly boosting team morale and client satisfaction.

Overview

23
23
years of professional experience

Work History

Baker

Self Employed at Handmade Cravings
06.2023 - Current
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.

Customer Service Representative

Legacy Leadership Collective
08.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Lead Preschool Teacher

Bright Visions
08.2021 - Current
  • Assisted and supervised 6-8 children through their school day.
  • Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
  • Incorporated play-based learning opportunities into daily routines, allowing students to explore new concepts while developing critical thinking skills through hands-on experiences.

Assistant Director, Director

KinderCare Learning Center
East Syracuse, New York
01.2010 - 05.2013
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.

Customer Service Cashier

Bob's Stores
03.2002 - 12.2009
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Education

Bachelor of Arts - Spanish

SUNY Cortland
Cortland, NY
12.2009

Skills

  • Customer Service
  • Team Player
  • Food safety and sanitation
  • Quality Control

Timeline

Baker

Self Employed at Handmade Cravings
06.2023 - Current

Customer Service Representative

Legacy Leadership Collective
08.2022 - Current

Lead Preschool Teacher

Bright Visions
08.2021 - Current

Assistant Director, Director

KinderCare Learning Center
01.2010 - 05.2013

Customer Service Cashier

Bob's Stores
03.2002 - 12.2009

Bachelor of Arts - Spanish

SUNY Cortland

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Danielle Luc