Danielle Lucas
Columbia,SC
Summary
I am A Dedicated professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Ready to apply knowledge and skills to any challenge. Well versed in office operations, customer service, and administrative support. Demonstrated ability to lead, motivate, and coordinate personnel, & streamline operations.Developed skills in fast-paced healthcare environment, focusing on data analysis and process optimization. Expertise in identifying and resolving discrepancies, ensuring accurate financial reporting, and improving workflow efficiency. Seeking to leverage these transferrable skills in new, challenging field.
Overview
8
8
years of professional experience
Work History
Revenue Cycle Analyst
Medasic Recovery
09.2023 - Current
- Achieved optimal reimbursement rates by verifying insurance coverage, eligibility, benefits, and authorization prior to service delivery.
- Optimized revenue cycle, implementing effective strategies for claims management and reimbursement.
- Balanced and reconciled accounts.
- Coordinated patient payment plans, balancing compassion with firmness to ensure timely payments while preserving positive patient relationships.
- Boosted financial performance, establishing strong relationships with insurance providers and negotiating favorable terms.
- Enhanced transparency of financial policies to patients, reducing confusion and increasing upfront collections.
CLERICAL OFFICE MANAGER
Novant Health
12.2020 - 09.2023
- Provided clerical support for medical providers by copying documents, filing records in electronic or hard copy format and mailing correspondence to patients
- Reviewed patient medical records for completeness, accuracy and compliance with medical regulations
- Supervised direct reports and enforced adherence to established procedures and deadlines
- Assisted with coding procedures and billing processes while ensuring compliance with HIPAA regulations
- Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations
- Performed various clerical and administrative functions, such as ordering, and maintaining inventory of supplies
- Coordinated office operations and procedures to facilitate workflow and efficiency.
MEDICAL BILLING MANAGER
Court View Gynecology
11.2018 - 12.2020
- Reviewed patient bills for accuracy, completeness, and obtained any missing information
- Handled third-party billing, collection, and reimbursements
- Provided monthly follow-up and re-billing of accounts with outstanding balances
- Generated monthly financial reports and statements for management review
- Contacted and worked with patients to resolve insurance-related billing issues
- Performed claims research, appeals and related follow-up using medical systems and software
- Posted payments to in electronic medical records system upon receipt of payment for claims
- Reviewed collection reports determining status of collections and amount of outstanding balances
- Performed related administrative duties to service and collect accounts
Surgery Scheduling Coordinator
Atrium Health General Surgery
07.2016 - 11.2018
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies
- Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports
- Verified insurance coverage and obtained pre-authorizations
- Contacted referred patients to schedule initial consultations, pre-surgery preparation and post-surgery procedures
- Educated patient in person or by telephone on pre and post-operative care instructions
- Conducted patient pre-certification on proper insurance approval for appointments and medical care
- Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice
Education
High School Diploma -
Lakewood High School
Sumter, SCSkills
- Administrative Oversight
- Training And Development
- EMR Systems
- Medical Records Management
- Obtaining Authorizations
- Surgery Preparation
- CPT Coding
- Insurance Verification
- Problem-Solving
- Leadership
- Sales presentations
- Client relationship management
Additionalinformation - References
Available upon request
Timeline
Revenue Cycle Analyst
Medasic Recovery
09.2023 - Current
CLERICAL OFFICE MANAGER
Novant Health
12.2020 - 09.2023
MEDICAL BILLING MANAGER
Court View Gynecology
11.2018 - 12.2020
Surgery Scheduling Coordinator
Atrium Health General Surgery
07.2016 - 11.2018
High School Diploma -
Lakewood High School
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