Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Danielle Luciano

Northglenn,CO

Summary

  • Dynamic professional with a Bachelor’s Degree in Sociology and over five years experience in instructional design and learning and organizational development.
  • Demonstrated expertise in partnering with HR and stake holders to curate, design, and implement comprehensive training initiatives that support organizational goals.
  • Proficient in utilizing technology and instructional design tools such as Articulate 360 and Power Point to create engaging learning materials and online modules.
  • Strong project management skills, adept at managing multiple projects simultaneously while ensuring timely delivery.
  • Effective communicator with a keen eye for detail, dedicated to fostering strong relationships and collaborating across all levels of the organization.
  • Known for incorporating adult learning principles into training programs and optimizing content delivery to enhance learning outcomes.
  • Passionate about leveraging multimedia tools, including video production, to enrich training experiences.
  • Committed to continuous improvement and delivering impactful solutions that drive organizational success.
  • Adaptable professional skilled in connecting with diverse personalities, learning styles, and industry demands. Proficient in multitasking in high-pressure environments, with strong customer service skills, diplomacy, and crisis management capabilities.

Overview

11
11
years of professional experience

Work History

Talent Development Associate

Holland Residential
03.2019 - 02.2024
  • Created and maintained online learning through the company’s LMS platform and Articulate products, including Rise and Articulate 360 development
  • Created a two-day residential sales workshop tailored for Holland, focusing on Yardi CRM, MyHome, and RentCafe integrations
  • Trained sales associates comprehensively on prospect, future, current, and past resident integrations, including renewals and the transition to using the NAA lease agreement
  • (2022-2023
  • Developed, managed, and facilitated the Sales Employee Program featuring an in-person workshop (converted to online webinars post 2020) and accompanying e-training modules covering telephone etiquette, customer service, sales fundamentals, and more
  • (2019- 2024) Designed and implemented a customized seven e-course training program for Lead2Lease, On-Site and Yardi software, benefiting 200+ sales associates
  • (2021) Designed, developed, and implemented the company-wide annual Diversity, Equity, Inclusion, and Belonging e-training for Holland Partner Group, benefiting 800+ employees
  • (2023) Designed, developed, and led numerous online and in-person seminars and e-courses as part of Holland’s Leadership Development Program
  • Emphasized core skills and competencies for new to mid-level management roles
  • Assisted with needs assessment and initial proposal work for ongoing projects
  • Worked as a trusted partner to create engaging and strategic training goals alongside Residential, Construction, and Development business lines.

Property Manager

Holland Residential
01.2016 - 03.2019
  • Managed all phases of community operations including, leasing, maintenance, and resident relations at Eagles Landing (162 units, takeover renovation project) and 1880 Little Raven (161 units, lease-up to stabilization)
  • Developed and maintained property budgets
  • Strong financial understanding and ability to formulate financial strategies based on property data
  • Oversaw timely and accurate completion of daily, weekly, and monthly financial reports for executives and owners
  • Managed accruals, financial notes, close changes, and variance explanations
  • Actively participated in weekly pricing, owner calls and discussions to ensure the properties met and exceeded benchmark expectations
  • Fully versed in understanding, supporting, and applying Fair Housing and Landlord-Tenant laws
  • Worked with the Sales Team and the Community Operations Team to increase property income, resident retention, and lease renewals
  • Managed the property relationship with the Community Operations Team liaisons
  • Worked with the Sales Team to maintain personal closing ratios of 33% or higher.

Assistant Property Manager / Leasing Associate

Holland Residential
01.2013 - 01.2016
  • Assumed responsibility of all rent collection duties on-site for Legacy Heights (380+ units) and Carrick Bend (200 units)
  • Performed monthly financial transactions, including delinquency reporting, SODAs, budget accruals, and close changes
  • Managed vendor accounts and processed invoices and weekly payables
  • Maintained the lease expiration schedule to ensure occupancy levels of 94% or higher per company guidelines
  • Reviewed all new lease and renewal lease documents for accuracy before sending to PM for signature
  • Stayed abreast of market trends and developments to remain informed about local specials and promotions in the area
  • Established successful relationships with residents to maximize retention and customer loyalty
  • Developed rapport with residents to successfully maintain less than 1% delinquency monthly.

Education

B.A. - Sociology

University of Colorado at Denver
Denver, Colorado
05.2010

Skills

  • Training Program Development
  • Business Acumen
  • Content Creation and Design
  • Adult Learning Principles
  • Learning Management System (LMS) Administration
  • Instructional Design Tools
  • Project Management
  • Relationship Building
  • Communication Skills

Accomplishments

  • Collaborated with team of four in the development of a blended learning Leadership Development program for 200+ managers.
  • Played a key role in the development of a company-wide Diversity, Equity, Inclusion, and Belonging annual e-learning certification course for 1000+ employees.
  • Achieved 95% monthly employee safety training compliance by developing structured safety policies and a monthly safety e-learning program.
  • Played a key role in successfully implementing hybrid training models, integrating both in-person and online facilitation methods, to deliver comprehensive training programs for Sales, Leadership Development, and onboarding initiatives.

Timeline

Talent Development Associate

Holland Residential
03.2019 - 02.2024

Property Manager

Holland Residential
01.2016 - 03.2019

Assistant Property Manager / Leasing Associate

Holland Residential
01.2013 - 01.2016

B.A. - Sociology

University of Colorado at Denver

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Danielle Luciano