Danielle Lyall
Student Nurse
Accokeek,MD
Summary
Highly motivated and committed individual with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Cabin Manager
Etihad Airways
Abu Dhabi, UAE
2008.10 - 2018.07
- Implemented and maintained safety standards throughout the journey of international travel
- Supervised altering team of 8 - 22 crew members, dependant on aircraft size. Ensuring to exceed guest expectations.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Ensured legal documentation was provided to border control of destination countries, for cabin crew, flight crew, and myself.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours; night, weekend, and holiday shifts.
- Carried out day-day-day duties accurately and efficiently.
Cabin Attendant
Silverjet
London, UK
2017.02 - 2018.04
- Silverjet is a private airline, displays of discretion were paramount.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Ensure safety and comfort of customers onboard aircraft.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
Manager
The Doxford
Sunderland, UK
2004.08 - 2006.12
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, ensuring guest satisfaction was above expectations.
- Handled cashflow and earnings on daily basis, which built trustworthiness and loyalty with owners.
- Adhered to regional laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
Hostess
Lovedough Entertainment
Newcastle Upon Tyne, UK
2002.07 - 2005.02
- Greeted guests whilst distributing exclusive treats and beverages.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies.
- Applied makeup in accordance with clothing style.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Medical Assistant -
Penn Foster Career School
Scranton, PA 2021.01 - Current
Microbiology -
Northern Virginia Community College
Annandale, VA 2020.11 - 2021.01
Financial Mathematics -
Northern Virginia Community College
Annandale, VA 2020.07 - 2020.08
Medical Law And Ethics -
Northern Virginia Community College
Annandale, VA 2020.07 - 2020.08
Anatomy And Physiology 2 -
Northern Virginia Community College
Annandale, VA 2020.04 - 2020.06
International And Intercultural Communication -
Northern Virginia Community College
Annandale, VA 2020.06 - 2020.07
Chemistry -
Nursing ABC
Beaver Falls, PA 2020.07 - 2020.08
GED -
GED Testing
Melbourne, FL 2020.08 - 2020.08
Developmental Psychology -
Northern Virginia Community College
Annandale, VA 2020.03 - 2020.04
Anatomy And Physiology 1 -
Northern Virginia Community College
Annandale, VA 2020.02 - 2020.04
English Rhetoric And Composition -
Northern Virginia Community College
Annandale, VA 2019.12 - 2020.01
Child Psychology - Diploma
ATI Psychology Institute IE
Dublin, Ireland 2018.03 - 2018.06
Skills
- Driving Customer Satisfaction
- Leadership
- International Regulations
- Operational Efficiency
- Personnel Supervision
- Facility Management
- Quality Assurance
- Issue Resolution
- Professional Relationships
- Conflict Resolution Techniques
- Active Listening
- Emergency Medical Care
Timeline
Medical Assistant -
Penn Foster Career School
2021.01 - Current
Microbiology -
Northern Virginia Community College
2020.11 - 2021.01
GED -
GED Testing
2020.08 - 2020.08
Financial Mathematics -
Northern Virginia Community College
2020.07 - 2020.08
Medical Law And Ethics -
Northern Virginia Community College
2020.07 - 2020.08
Chemistry -
Nursing ABC
2020.07 - 2020.08
International And Intercultural Communication -
Northern Virginia Community College
2020.06 - 2020.07
Anatomy And Physiology 2 -
Northern Virginia Community College
2020.04 - 2020.06
Developmental Psychology -
Northern Virginia Community College
2020.03 - 2020.04
Anatomy And Physiology 1 -
Northern Virginia Community College
2020.02 - 2020.04
English Rhetoric And Composition -
Northern Virginia Community College
2019.12 - 2020.01
Child Psychology - Diploma
ATI Psychology Institute IE
2018.03 - 2018.06
Cabin Attendant
Silverjet
2017.02 - 2018.04
Cabin Manager
Etihad Airways
2008.10 - 2018.07
Manager
The Doxford
2004.08 - 2006.12
Hostess
Lovedough Entertainment
2002.07 - 2005.02