Danielle Mondragon
Associate team Leader
Orlando,FL
Summary
Responsive Team Leader with expertise in employee management, training and group leadership. Maintains group safety and strict performance standards with successful monitoring strategies. Dedicated to accuracy and customer satisfaction. Also an energetic attendant experienced in supervising amusement park games and rides. Informs guests on game rules and use of safety harnesses, operating rides and awarding prizes. A dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
13
13
years of professional experience
Work History
Associate Team Lead
H&r Block
11.2020 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Mentored and guided employees to foster proper completion of assigned duties.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Scare Actor
Scream N Stream
08.2022 - 11.2022
- Worked with various special effects, fog, strobes and loud sounds.
- Improvised character presentation and conversations with guests to provide immersive experience.
- Exceptional skills in voice acting, special body movements and facial expressions to elicit strong responses from audience.
- Demonstrates fine timing on actions and verbalizations to achieve maximum effect in concert with set and other actors.
- Participated in group meetings pre- and post-production to determine needed changes and discuss options for improvement.
Housekeeper
Walt Disney World Resorts
03.2022 - 08.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Scare Actor
SeaWorld Parks & Resorts
08.2021 - 11.2021
- Worked with various special effects, fog, strobes and loud sounds.
- Improvised character presentation and conversations with guests to provide immersive experience.
- Exceptional skills in voice acting, special body movements and facial expressions to elicit strong responses from audience.
- Demonstrates fine timing on actions and verbalizations to achieve maximum effect in concert with set and other actors.
- Participated in group meetings pre- and post-production to determine needed changes and discuss options for improvement.
- Teamed on clean up of set and location at end of performance to prepare for next performance.
- Applied special makeup to complement costume design for role in haunted woods entertainment event.
- Researched character types and delivered appropriate voice, gesture and physical presentation.
- Accustomed to attaching and using prosthetics and body props to enhance performance.
- Worked collaboratively with other actors to perform scenes and convey stories.
Attractions Operator
Universal Orlando
05.2019 - 01.2020
- Demonstrated proper use of safety harnesses and other safety equipment.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
- Fostered communication between ride operators and other amusement park personnel to support operations.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
Housekeeper
Butterfield Trail Village For Assisted Living
03.2017 - 05.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
Cashier
Neighborhood Market By Wal-Mart
05.2012 - 02.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Receptionist
Youth Strategies
01.2011 - 06.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Education
High School Diploma -
Springdale High School
Springdale, AR05.2013
Skills
- Quick Learner
- Work Planning
- Quality Improvement
- Technical Support
- Overtime Management
- Client Service
- Employee Evaluation
- Cash Handling
- Documentation and Reporting
- Shift Scheduling
- Complaint Resolution
- Flexible Schedule
- Overseeing Daily Activities
- Evaluating Employees Work
- People Management
- Attention to Detail
- Leadership
- Goal Setting
- Client Support
- Work Planning and Prioritization
- Problem-Solving
- Call Center Operations
- Account Management
- Live Performances
- Performance Improvement
- Character Study
- Role Rehearsal
- Product Recommendations
- Customer Service
- Payment Processing
- Customer Assistance
- POS Systems
- Drawer Balancing
- Cash Register Operation
- Hospitality and Accommodation
- Residential Cleaning
- Guest Relations
- Laundry Management
- Chemical Handling
- Teamwork
- Health and Safety Compliance
- Customer-Oriented
- Quality Assurance
- Data Entry
- Account Updating
- Call Control
Timeline
Scare Actor
Scream N Stream
08.2022 - 11.2022
Housekeeper
Walt Disney World Resorts
03.2022 - 08.2022
Scare Actor
SeaWorld Parks & Resorts
08.2021 - 11.2021
Associate Team Lead
H&r Block
11.2020 - Current
Attractions Operator
Universal Orlando
05.2019 - 01.2020
Housekeeper
Butterfield Trail Village For Assisted Living
03.2017 - 05.2018
Cashier
Neighborhood Market By Wal-Mart
05.2012 - 02.2013
Receptionist
Youth Strategies
01.2011 - 06.2011
High School Diploma -
Springdale High School