Danielle MacKay
Gresham,OR
Summary
Highly accomplished Human Resources Executive with a proven track record of optimizing operational efficiency and elevating company visibility in the job market. Adept in recruitment, including interviewing, job placement, payroll, and background checks. Demonstrates exceptional organizational and time management abilities, effectively prioritizing tasks to meet critical deadlines.
Overview
19
19
years of professional experience
Work History
Recruiting Manager/Payroll Coordinator
CSR Personnel
01.2014 - 12.2024
- Identified hiring requirements through analysis of organizational growth strategies.
- Analyze hiring needs to formulate recruitment strategies.
- Developed detailed job descriptions tailored to specific positions.
- Handled high-volume multi-line phone system.
- Organized schedules with Outlook Calendar.
- Streamlined payroll process by managing the collection of timecards.
- Provided warm and professional greetings to clients.
- Match candidate qualifications with hiring needs.
- Implemented different approaches like ads, headhunters, employment websites and industry fairs to attract talent.
- Cultivated strong connections with professional and social networks, enhancing candidate sourcing.
- Performed pre-screening of applicants to select qualified candidates.
- Conducted and managed the interview process seamlessly.
- Perform comprehensive background screenings.
- Oversee administration of pre-employment tests.
- Managing completion of required legal forms for garnishment and unemployment.
- Maintained up-to-date and accurate records in applicant database.
- Facilitated employment offers under corporate protocols.
- Coordinated and managed the entire job offer lifecycle.
- Coordinate onboarding sessions for new hires.
- Oversee the weekly payroll procedures for a workforce of up to 200.
- Negotiated job offers to attract top talent and keep organization competitive in job market.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Managed applicant tracking systems to keep recruitment processes organized.
- Designed, developed, and implemented successful recruitment process to fill more than Number vacancies each year.
- Managed recruitment team and trained and mentored new advisors.
- Provided exceptional candidate experiences throughout the entire recruitment process, from initial contact to offer negotiation.
- Collaborated cross-functionally with HR teams to align recruitment efforts with overall organizational goals and objectives.
- Recruited top talent to maximize profitability.
- Updated employee files with new details such as changes in address or salary levels.
- Audited timesheets and payroll records for accuracy.
- Completed payroll accurately and timely to meet employee expectations.
- Tracked employee vacation, sick and personal time.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Processed payroll garnishments such as tax liens and child support.
- Calculated payroll deductions by accurately using software and processed payroll to meet preset requirements.
- Maintained up-to-date knowledge of changes in labor laws affecting payroll administration to ensure ongoing compliance.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Maintained confidentiality of employee records and payroll information.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Converted employee status from temporary to permanent.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Conducted exit interviews with terminated employees.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Created job descriptions on boards for vacant jobs.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Participated in job fairs to recruit new talent.
- Checked references for potential candidates.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Discovered and resolved complex employee issues that affected management and business decisions.
Recruiter/HR Coordinator
Smiles Dental Clinic
12.2019 - 12.2021
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Studied job descriptions and qualifications to determine applicant requirements.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Coordinated schedules to arrange management interviews with applicants.
- Conducted thorough pre-screening interviews, ensuring only well-qualified candidates advanced in the hiring process.
- Assisted with writing job postings and job descriptions for boards.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Managed recruitment efforts for over 6 distinct roles across multiple locations.
Customer Service Rep
PacifiCorp
01.2007 - 01.2013
- Handled approximately 100 customer inquiries to resolve customer billing questions, payment extensions and service requests via email and incoming calls.
- De-escalated customers rarely escalated any customer to the next level
- Provided superior customer service by responding to inquiries via emails in a timely manner
- Educated customers regarding billing retention and usage conservation
- Analyzed high billing inquiries and adjusted bills and other complex billing issues
- Managed incoming customer calls regarding outages, billing inquiries, connections, disconnects, move of customer accounts and answered general overall questions
- Mentored and assisted newer employees
- Responded to customer Inquiries via email and customer correspondence utilizing my excellent writing skills
- Worked on numerous back office projects such as Record management.
- Promoted Blue Sky Renewable Energy and was responsible for selling company offerings to customers on inbound calls when calling in regarding their concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collected, arranged, and input information into database system.
Receptionist/Service Department Scheduler
Beaverton Nissan
01.2006 - 12.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
Education
Mt Hood/Portland Community College
Portland, ORSkills
- Proficient in MS Office Suite
- File Maintenance
- Experience with BWSI, CSS, and GTX Systems
- Exceptional Customer Service
- Effective Problem-Solving Ability
- Organizational Skill Enhancement
- Skilled in ADP Payroll Processing
- Dedicated Team Contributor
- Produces High-Quality Work
- LinkedIn recruiting
- Recruitment analytics
- Onboarding process management
- Job posting optimization
- Team management
- Competency-based interviewing
- Recruiting strategies
- Behavioral interviewing
- Candidate sourcing
- Talent acquisition
- Equal employment opportunity
- Applicant tracking systems
- Employee referral programs
- Background check coordination
- Interviewing techniques
- Hiring team collaboration
- Data-driven decision making
- Recruitment planning
- Contract negotiation
- Contract negotiation skills
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Decision-making
- Relationship building
- Exit interviews and processes
- Task prioritization
- Coaching and mentoring
- Self motivation
- Bi-weekly payroll processing
- Reviewing timesheets
- Payroll system implementation
- Payroll auditing
- Resolving discrepancies
- Direct deposit management
- New hire processing
- HR support
- Maintaining employee records
- Employee benefits administration
- Garnishment processing
- Employment verifications
- Unemployment benefits claims
- Calculating deductions
- Resolving payroll problems
- Prioritizing and planning
- Critical thinking
- Risk assessment
- Customer relationships
- Excellent work ethic
- Client relationship management
- Interviewing and hiring
- Goals and performance
- Work prioritization
- Revenue generation
Accomplishments
- Consistently received positive performance reviews.
Timeline
Recruiter/HR Coordinator
Smiles Dental Clinic
12.2019 - 12.2021
Recruiting Manager/Payroll Coordinator
CSR Personnel
01.2014 - 12.2024
Customer Service Rep
PacifiCorp
01.2007 - 01.2013
Receptionist/Service Department Scheduler
Beaverton Nissan
01.2006 - 12.2007
Mt Hood/Portland Community College
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