Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer
Danielle Macneil

Danielle Macneil

Roanoke,VA

Summary

Driven professional with a track record of enhancing customer satisfaction and streamlining operations. At Dial America, leveraged problem-solving abilities and Microsoft Excel proficiency to exceed performance metrics, earning top performer recognition. Skilled in customer relations and data entry, consistently delivering quality service and operational excellence.

Overview

25
25
years of professional experience

Work History

House Cleaner

Mommy & Me House Cleaning
08.2017 - 08.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Dusted picture frames and wall hangings with cloth.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Adhered to professional house cleaning checklist.
  • Emptied trashcans and transported waste to collection areas.

Dispatcher

Tyler Enterprise
01.2005 - 11.2017
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 7 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Customer Service Representative

Dial America
08.1999 - 08.2004
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

High School Diploma -

Cocoa High School
Cocoa, FL
06.2003

Skills

  • Cleaning and sanitization
  • Customer Service
  • Housekeeping
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Complaint Handling
  • Microsoft Excel
  • Client Relations
  • Customer satisfaction measurement

Timeline

House Cleaner

Mommy & Me House Cleaning
08.2017 - 08.2024

Dispatcher

Tyler Enterprise
01.2005 - 11.2017

Customer Service Representative

Dial America
08.1999 - 08.2004

High School Diploma -

Cocoa High School

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Danielle Macneil