Danielle Maggio
Alton,IL
Summary
Experienced customer service professional with 6 years of diverse experience in roles including babysitting, pet sitting, and veterinary assistant. Demonstrates expertise in providing exceptional customer service, animal care, and behavioral therapy. Skilled in laboratory work, classroom instruction, and teaching. Holds certifications in CPR/AED, BLS, and as a Board Certified Autism Technician.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Babysitter/Nanny/Housekeeper
Self
01.2010 - Current
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirement
Dog Walker/Pet Sitter/Boarding Host
Self
01.2010 - Current
- With more than 20 repeat clients, I have been very consistent with my regular clients for over 6 years, and have experience in daycare setting, grooming, training, and medical experience.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Followed pet care instructions, dietary needs, and medication regimens.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
Post Harvest Technician
VIBE Canna
08.2023 - 04.2024
- Ensuring quality of products before trimming and preparing harvest for packaging.
- Assisted in training new bud trimmers on proper technique and workplace expectations, fostering a supportive team environment.
- Maintained a strong knowledge of local cannabis regulations.
Veterinary Assistant / Laboratory Technician
Animal Emergency Center
06.2020 - 11.2023
- Familiar with oral medications, Injections, patient care (medical treatment in hospital), client care and communication, laboratory equipment and testing, kennel/cage cleaning, boarding patients.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records.
Insurance marketing
ASSURANCE Independent Agents
05.2019 - 01.2021
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Built strong customer relationships with empathetic communication and active listening skills.
Appointment Setter
Precision Sales Partners
12.2018 - 08.2020
- Set appointments with salespeople and potential customers.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Kennel Staff / Dog Trainer
Lucky Dog Barks and Recreation
08.2019 - 03.2020
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
Behavior Technician
Behavior Therapy Specialists
09.2018 - 03.2019
- Certified Safety Care, BCAT, CPR, AED, BLS, Trach tube training
- Provided one-on-one support to clients with autism spectrum disorders.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Assisted in data collection and analysis; ongoing evaluation.
Autism Behavior Therapist
Center for Autism and Related Disorders, Inc.
09.2017 - 09.2018
- Certified with the BCAT (Board Certified Autism Technician), BLS (Basic Life Support), and ABM (Aggressive Behavior Management) training
- Improved client behavior by implementing individualized therapy plans and interventions.
- Documented client behavior and interventions attempted and collected and reported data using approved format, methods and forms.
Customer Service Representative
Circle K
01.2017 - 09.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
Server/Hostess
Cracker Barrel
03.2015 - 02.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area's cleanliness
Server/Cashier/Carry Out Hostess
Bob Evans Inc.
08.2013 - 06.2016
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Education
Bachelor's - Social Work
Southern Illinois University
Edwardsville, IL01.2020
Associate - Pre-Social Work
Southwestern Illinois College
Belleville, IL01.2017
Diploma - General
Collinsville High School
Collinsville, IL01.2015
Skills
- Money Handling
- Interpersonal Akills
- Multitasking
- Self motivated
- Perseverance
- Mental Health
- Case Management
- Therapy
- Documentation
- Data Entry
- Educational instruction
- Microsoft Office
- Leadership Experience
- Teaching and Instruction
- Animal Care
- Applied Behavior Analysis
- Autism Experience
- Babysitting
- Behavior Management
- Kennel Experience
- Nannying
- Social Work
- Merchandising
- Customer Service
- Veterinary Assistant
- Veterinary Technician Experience
- Medication Administration
- Hospital Experience
- Veterinary critical care experience
- Animal Restraint
- Medical Imaging
- Medical Terminology
- Behavioral Therapy
- Pet Care
- Venipuncture
- Critical Care Experience
- Tube feeding
- Blood transfusion
- Laboratory Experience
- Heavy lifting
- Serving
- Team management
- Google Docs
- Cash handling
- Teaching
- Classroom experience
- Supervising experience
- Typing
- Windows
- Cash register
- Experience with children
- Special education
- Behavioral health
- Childcare
- Early childhood education
- Driving
- Pet Sitting
- Dog Training
Certification
- Food Service Certification, 01/15
- Board Certified Autism Technician, 12/18
- Basic Life Support (BLS), 01/19
- Aggressive Behavior Management, 12/18
- Safety Care Restraining, 01/19
- CPR/AED, 01/19
- Driver's License
- First Aid Certification
- CPR Certification
- BLS Certification
Assessments
- Customer Service Skills, Proficient, 03/20
- Customer focus & orientation, Proficient, 01/24
- Work style: Reliability, Proficient, 02/24
- Retail customer service, Proficient, 10/23
- Customer service, Proficient, 01/24
Timeline
Post Harvest Technician
VIBE Canna
08.2023 - 04.2024
Veterinary Assistant / Laboratory Technician
Animal Emergency Center
06.2020 - 11.2023
Kennel Staff / Dog Trainer
Lucky Dog Barks and Recreation
08.2019 - 03.2020
Insurance marketing
ASSURANCE Independent Agents
05.2019 - 01.2021
Appointment Setter
Precision Sales Partners
12.2018 - 08.2020
Behavior Technician
Behavior Therapy Specialists
09.2018 - 03.2019
Autism Behavior Therapist
Center for Autism and Related Disorders, Inc.
09.2017 - 09.2018
Customer Service Representative
Circle K
01.2017 - 09.2017
Server/Hostess
Cracker Barrel
03.2015 - 02.2017
Server/Cashier/Carry Out Hostess
Bob Evans Inc.
08.2013 - 06.2016
Babysitter/Nanny/Housekeeper
Self
01.2010 - Current
Dog Walker/Pet Sitter/Boarding Host
Self
01.2010 - Current
Bachelor's - Social Work
Southern Illinois University
Associate - Pre-Social Work
Southwestern Illinois College
Diploma - General
Collinsville High School
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