Danielle Mahon
Summary
As a Healthcare Professional, I have leveraged my technical and leadership abilities to impact the quality of care that is delivered by those in patient facing positions. I have used the methodologies of Six Sigma to identify inefficiencies and build improvement plans. Development of tools and methods to improve workflows and to create a culture of positive collaboration is one of the areas that I thrive in. I have been critical to the completion of two Magnet submissions over the last 8 years.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Healthcare Informaticist Lead - Nursing Quality
Billings Clinic Hospital
07.2021 - Current
- Provided technical assistance to staff members as needed, ensuring smooth adoption of new technologies and seamless integration with existing workflows.
- Conducted thorough data analysis to identify trends in patient care delivery, using insights gained to inform decision-making processes and optimize resource allocation strategies.
- Influenced positive change within the organization through championing best practices in health informatics management and advocating for continuous improvement initiatives.
- Leveraged advanced knowledge of regulatory requirements to ensure compliance with relevant standards across all aspects of clinical informatics practice.
- Furnished reports in written, oral, diagram or schedule form.
- Worked closely with subject matter experts to develop solutions and improvements for clinical systems.
- Led, facilitated, and attended focus groups and meetings to strategize workflow issues.
- Collaborated with stakeholders to drive communication and coordination of health informatics activities and promote accountability.
- Coordinated cross-functional projects to achieve organizational goals.
- Trained staff on best practices to enhance service delivery.
- Conducted performance reviews to support employee development.
- Developed training programs for enhanced employee performance.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Streamlined project management with effective communication and coordination among team members.
- Championed best practices in project management methodologies across the organization.
- Leveraged Six Sigma methodologies to analyze process performance data, uncovering trends that informed strategic decision making.
- Championed continuous improvement culture, coaching team members on Lean Six Sigma methodologies and best practices.
Healthcare Informaticist - Patient Flow
Billings Clinic Hospital
09.2016 - 07.2021
- Supported the implementation of new policies and procedures related to patient flow management, providing training when necessary for successful adoption by staff members.
- Maximized resource utilization by identifying opportunities for collaboration among various departments within the hospital setting.
- Assisted in the identification of process inefficiencies, recommending changes that ultimately led to improvements in overall patient flow management.
- Promoted a positive work environment by fostering teamwork among staff members involved in the patient flow process.
- Developed strong working relationships with key stakeholders within the hospital setting, fostering collaboration and information sharing for improved patient outcomes.
- Participated in quality improvement initiatives, contributing valuable insights to optimize patient care processes and workflows.
- Compiled data and tracked outcomes to formulate recommendations for process improvement.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end-users.
- Worked with users to determine areas of technology in need of improved usability.
- Facilitated team collaboration, setting up and maintaining project management and communication tools.
MMI Data Integrity Specialist
Billings Clinic Hospital
10.2007 - 09.2016
- Improved operational efficiency by collaborating closely with IT teams to enhance existing infrastructure supporting the organization''s databases.
- Conducted regular audits of datasets, identifying discrepancies and ensuring prompt resolution.
- Spearheaded process improvements, resulting in significant time savings for data processing tasks.
- Championed a culture of continuous improvement, fostering collaboration and promoting innovative solutions for data challenges.
- Facilitated communication between technical and non-technical stakeholders, clarifying expectations and reporting on progress.
- Collaborated with cross-functional teams to ensure seamless data integration across various platforms.
- Streamlined data entry procedures for improved consistency and reduced human error.
Education
Master of Science - Management And Leadership
Western Governors University
Salt Lake City, UT09-2024
MBA - Business Administration
Western Governors University
Salt Lake City, UT03-2024
Bachelor of Science - Health Care Management - Business
Western Governors University
Salt Lake City, UT08-2021
Skills
- HIPAA compliance
- Ethical practice
- Six sigma certification
- Team leadership
- Staff training and development
- Delegation and supervision
- Quality improvement initiatives
- Team scheduling
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Organizational skills
Certification
- Six Sigma Certification - Yellowbelt
Timeline
Healthcare Informaticist Lead - Nursing Quality
Billings Clinic Hospital
07.2021 - Current
Healthcare Informaticist - Patient Flow
Billings Clinic Hospital
09.2016 - 07.2021
MMI Data Integrity Specialist
Billings Clinic Hospital
10.2007 - 09.2016
Master of Science - Management And Leadership
Western Governors University
MBA - Business Administration
Western Governors University
Bachelor of Science - Health Care Management - Business
Western Governors University
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