Danielle Maida
Charlotte,NC
Summary
Dynamic Customer Care Representative with over 14 years of experience in enhancing customer satisfaction across diverse sectors, poised to excel in the ever-evolving tech landscape. Proven expertise in promptly resolving inquiries and fostering strong relationships, ensuring service excellence through active listening and empathy. Exceptional multitasking capabilities and effective time management skills have consistently contributed to sales successes in fast-paced environments. Committed to fostering a positive workplace culture while pursuing continuous professional development in customer care.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Temp Worker(Concierge, Leasing Consultant, Admin)
The Liberty Group & Full House Marketing
03.2025 - Current
- Executed data entry, filing, and phone answering tasks to enhance departmental efficiency and communication.
- Addressed customer questions and concerns via phone and email to enhance service quality.
- Processed customer orders in computer system to ensure timely fulfillment and accuracy.
- Managed resolution of customer complaints to enhance satisfaction and loyalty.
- Performed accurate data entry to ensure timely processing of information.
- Engaged with visitors to provide essential information about services and products, enhancing overall customer experience.
- Coordinated and managed appointment schedules for clients and customers to ensure timely service delivery.
- Facilitated effective communication by handling incoming calls from both external customers and internal staff members.
Customer Care Representative
UPS Store
05.2022 - 06.2025
- Managed initial customer interactions to provide assistance and streamline service at UPS Store.
- Executed returns management, printing, shipping, receiving, and a range of customer service tasks to enhance client satisfaction.
- Investigated and rectified product or service issues to support customer loyalty and drive sales growth.
- Managed customer interactions by providing timely responses and effective problem-solving solutions.
- Developed strong customer rapport by employing active listening techniques and delivering compassionate support.
Shift Manager
Charlotte Premium Outlets & Concord Mills
12.2022 - 11.2024
- Engaged with customers to elevate overall experience.
- Ensured store cleanliness and organization to enhance customer experience.
- Oversaw cleaning, batching, and stocking of machines to maintain operational efficiency.
- Executed marketing initiatives by capturing high-quality photos and videos of customers.
- Oversaw management of receipts, employee hours, and inventory movements.
Bar Manager/Bartender/Chef
Wyndham Garden Hotels
05.2019 - 01.2021
- Engaged guests with personalized service, offering a selection of handcrafted cocktails and meals.
- Executed billing procedures with attention to detail, fostering positive customer experiences and satisfaction.
- Conducted regular inspections and maintenance of cleanliness in bar and kitchen to promote a safe dining environment.
- Supervised kitchen activities, focusing on efficient food preparation, cooking techniques, and aesthetic presentation.
- Conducted comprehensive inventory assessments and maintained stock replenishment to support operational efficiency.
Bartender/server
Providence Country Club
08.2017 - 05.2019
- Oversaw main dining room service, tended bar at banquet events, and managed the pool bar.
- Ensured customer satisfaction by topping off drinks and anticipating needs.
- Greeted guests, made recommendations, and enforced age requirements.
- Arranged tables, built customer relationships, and upsold items for increased sales.
- Fostered repeat business through exceptional service and warm customer interactions.
Lead Bartender
The Liberty
12.2016 - 08.2017
- Greet patrons, take orders, ensure customer satisfaction, maintain bar cleanliness and sanitation.
- Prepare and serve drinks, process payments, manage inventory, and craft specialty cocktails for the menu.
- Perform opening and closing tasks, print sales reports, set up for shifts, and reconcile cash drawers.
- Close out register, prepare cashier reports, and conduct end-of-day procedures.
Owner/Operator
Squeaky Clean
12.2014 - 12.2016
- Advertised for business and maintained customer base records.
- Utilized spreadsheets for financial management and customer communication.
- Scheduled appointments for detailed cleaning services tailored to customer needs.
- Managed daily operations, consulted customers, and built supplier relationships.
- Ensured reliable supply delivery and service consistency at competitive rates.
Assistant Manager
Movie Gallery
01.2010 - 12.2012
- Oversee bank deposits for accuracy and completeness.
- Manage customer service by assisting employees and greeting customers.
- Process movie rentals and payments.
- Stock, clean, and supervise store operations.
- Secure store at the end of each shift.
Sales Representative
Empire Chrysler Jeep Dodge
01.2008 - 12.2010
- Answered sales calls and assessed credit reports for deal requirements.
- Studied and presented product knowledge to customers.
- Attended sales conferences and maintained dealer license.
- Stayed updated with product information and industry trends.
- Engaged in continuous professional development and training.
Education
Bachelor of Science -
Strayer University
09-2027
Skills
- Ability to Multitask
- Effective Time Management
- Fast Learner
- Leadership
- Communication
- Adaptability
- Computer Skills
- Microsoft Office
- Ability to Work Under Pressure
- Ability to Work in a Team
- Customer Service
- Communication Skills
- Problem Solving
- Active Listening
- Empathy
- Relationship Building
- Customer service
- Data entry
- Conflict resolution
- Team collaboration
- Time management
- Inventory management
- Sales techniques
- Technical skills
- Sales experience
- Scheduling coordination
- Proofreading
- Interpersonal skills
- Document management
- Word processing
- Document scanning
- Written communication
- Supply restocking
- Inventory replenishment
- Performance monitoring
- Strong problem solver
- Multitasking capacity
- Relationship building
- Professionalism
- Problem-solving
- Mail handling
- Administrative background
Education
true
Accomplishments
I have maintained top 10% class standing since April 2022, earning multiple awards and honors recognitions, as well as several invitations to join the Honors Society.
Certification
Alcohol Sellers
Food Handlers
Operators C
Timeline
Temp Worker(Concierge, Leasing Consultant, Admin)
The Liberty Group & Full House Marketing
03.2025 - Current
Shift Manager
Charlotte Premium Outlets & Concord Mills
12.2022 - 11.2024
Customer Care Representative
UPS Store
05.2022 - 06.2025
Bar Manager/Bartender/Chef
Wyndham Garden Hotels
05.2019 - 01.2021
Bartender/server
Providence Country Club
08.2017 - 05.2019
Lead Bartender
The Liberty
12.2016 - 08.2017
Owner/Operator
Squeaky Clean
12.2014 - 12.2016
Assistant Manager
Movie Gallery
01.2010 - 12.2012
Sales Representative
Empire Chrysler Jeep Dodge
01.2008 - 12.2010
Bachelor of Science -
Strayer University