Danielle Makenzie
Corinth,USA
Summary
Experienced with managing office operations, scheduling, and administrative support. Utilizes efficient organizational skills and effective communication to ensure smooth office workflow. Track record of fostering collaborative environment and addressing challenges proactively. Reliable in meeting deadlines and achieving results. Skilled in Microsoft Office, project management, and customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Regional Agency Manager
WellCare Health Plans Inc.
01.2024 - 05.2025
- Daily work with MS office programs, Xcelys, MEPS, WorkBench, RMS tickets, CME, and Ember tickets.
- Working with agents/agencies regarding sales, leads, events, and growth of business.
- Preparing sales presentations and training agents on our products/systems.
- Assigning leads for agents and ensuring that they are working them in a timely manner.
- Responding to emails and phone calls timely.
- Assisting agents with licensing, book of business inquiries, commission payments, and training needed.
- Assisting with member issues with ID cards, claims, premium payments, and benefits.
- Traveling to visit my assigned agencies over 38 NYS counties 80% of my work week.
- Completing expense reports weekly.
Office Coordinator/ Account Manager
WellCare Health Plans Inc.
10.2017 - 12.2023
- Assisting RAMS/Agents/Brokers with member applications, member information, member issues; that includes and not limited to billing/claims, authorizations, provider lookups, ID cards/coupon books, and enrollments.
- Directing all inquiries that I cannot resolve, to the correct department for review.
- Daily work with MS office programs, Xcelys, MEPS, WorkBench, RMS tickets, CME, and Ember tickets.
- Processing the Request for Information Report (RFI) to many large FMO’s.
- Managed Life Insurance leads that I sent to the independent agents.
- Processing purchase orders with Accounts payable for payments made to vendors.
- Creating iContact messaging to be distributed to the agents regarding upcoming events or important information.
- Managing expenses, travel, and business events for several Managers/Directors/VP’s.
Office Assistant
Hudson Mohawk Pediatrics & Adolescent Medicine
01.2015 - 10.2017
- The use of Electronic Medical Records (EMR).
- Answering a multi-line phone system and transferring to the correct extension.
- Assisting patients with making, cancelling, or changing appointments within our office or specialist offices.
- Checking patients in and out of the office, verifying all the patient information is correct and valid, and collecting all copays due at the time of the appointment.
- Reviewing patient billing encounters and ensuring all the correct ICD-10 codes have been entered correctly.
- Contacting insurance carriers for prior authorizations that patients need to conduct medical imaging at selected facilities.
- Performing daily duties to ensure that the office was ready for the following day.
- Scanning in documents to EMR and shredding paper patient charts.
- Preparing charts for insurance reviews.
Military Spouse
Jacksonville NC
03.2010 - 12.2014
Office Assistant
Hudson Mohawk Pediatrics & Adolescent Medicine
01.2007 - 03.2010
- The use of Electronic Medical Records (EMR).
- Answering a multi-line phone system and transferring to the correct extension.
- Assisting patients with making, cancelling, or changing appointments within our office or specialist offices.
- Checking patients in and out of the office, verifying all the patient information is correct and valid, and collecting all copays due at the time of the appointment.
- Reviewing patient billing encounters and ensuring all the correct ICD-10 codes have been entered correctly.
- Contacting insurance carriers for prior authorizations that patients need to conduct medical imaging at selected facilities.
- Performing daily duties to ensure that the office was ready for the following day.
- Scanning in documents to EMR and shredding paper patient charts.
- Preparing charts for insurance reviews.
Education
Associate of Arts - Concentration in Accounting Fundamentals
University of Phoenix
Phoenix, Arizona11-2011
Skills
- Skilled in Microsoft Office applications
- Collaborative team member
- Proficient in prioritizing tasks
- Skilled in multiple internal software applications
- Meticulous in completing tasks
- Consistent dependability
- Verbal and written communication
- Goal-oriented mindset
- Client relationship management
- Proficient in resolving conflicts
- Administrative coordination
- Data retrieval expertise
- Time management expertise
Certification
- Accident, Life & Health Insurance License - 2023
Timeline
Regional Agency Manager
WellCare Health Plans Inc.
01.2024 - 05.2025
Office Coordinator/ Account Manager
WellCare Health Plans Inc.
10.2017 - 12.2023
Office Assistant
Hudson Mohawk Pediatrics & Adolescent Medicine
01.2015 - 10.2017
Military Spouse
Jacksonville NC
03.2010 - 12.2014
Office Assistant
Hudson Mohawk Pediatrics & Adolescent Medicine
01.2007 - 03.2010
Associate of Arts - Concentration in Accounting Fundamentals
University of Phoenix
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