Danielle Malverty
North Stonginton,Connecticut
Summary
District Manager with over 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing and leading changes with strategic approach. Successful background for matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
14
14
years of professional experience
Work History
Operations Manager
132 Thames Street LLC
06.2021 - Current
- Reconciliation cash management for 7 retail store locations
- Accounts payable and receivable for commercial rental building
- Research and resolve inquires from inventory merchant providers
- Provide recommendations to Partners and Store Managers regarding best practices on cash management internal controls
- Analyzed and reported on key performance metrics to senior management
District General Manager
H&R Block
05.2013 - 08.2020
- Responsible for overseeing daily financial and operational success of 23 tax retail locations, 22 Office Managers, 180 Tax Professionals, and 80 Receptionists
- Increased Client Experience Service scores from 78% to 89.3% through training soft skills, and leading leaders to reinforce positive behaviors and coaching
- Facilitate standard operating procedures training to district team
- Validate and enforce training via observations during office visits. Followed up with positive feedback/recognition or coaching
- Created prospect list and networked with local businesses to create B2B partnerships
- Successful partners include Mohegan Sun, CT College, Special Olympics of CT, and Foxwoods
- Analyzed district segments and demographics in order to create a district growth plan
- Successfully achieve earnings (EBITA) targets by creating efficiencies between offices which reduced supply expenses
- Review of labor spend and schedules with Office Managers to ensure appointment calendars were maximized to accommodate client flow as well as Tax Pro productivity
- Provide the Regional Director and the Region (11 district peers) support in all aspects of training
- Partner with East Market and Corporate training team if needed
- Effectively lead the district team through culture changes (Sales and Service, compensation changes, process changes)
- Maintain a seasonal associate retention of at least 76% and inspired career development and growth.
Executive Team Leader - HR
Target, Trumbull, CT
11.2012 - 05.2013
- Leverage peer relationships to influence personnel changes and behavioral changes in order to improve overall morale of employees which improved productivity and team engagement results
- Empowered Team Leaders (direct reports) to prepare schedules within labor budgets which resulted in an increase of recognition for those performing at a high level and also accountability to those that were performing below par
- Responsible for overall operations, results, and guest experience during Manager on Duty shifts
- Ensured all Team Members were current on safety training and training for Cafe, Starbucks and Pizza Hut if applicable
- Recruited, interviewed and onboarded seasonal and year-round Team Members
- Collaborated with business partners (Security, HR Manager, Store Manager, District Manager) to resolve Team Member conflict if necessary.
District Manager
H&R Block, Rochester, NY
08.2010 - 11.2012
- Achieved KPIs (revenue targets, client retention and growth) within 16 tax retail locations
- Developed, inspired and led 16 Office Managers, and 200 associates to achieve KPIs during my tenure within this district
- Develop marketing strategies, followed up, and accountability to ensure proper execution
- Increased sales 1% over the prior year in a year of many industry challenges and changes in products
- The district was 1 of 2 out of 12 in the region that achieved target that fiscal year
- Increased Client Experience Survey scores 4% through coaching, positive reinforcement and training.
Education
Bachelor of Science Accounting -
Johnson & Wales University
Providence, RISkills
- Strategic Planning
- Staff Development
- Strong analytical and problem solving skills
- Excellent listening and communication skills
- Ability to grasp and utilize SOPs and software quickly
- Excellent organizational and time management skills
- Operations Management
Timeline
Operations Manager
132 Thames Street LLC
06.2021 - Current
District General Manager
H&R Block
05.2013 - 08.2020
Executive Team Leader - HR
Target, Trumbull, CT
11.2012 - 05.2013
District Manager
H&R Block, Rochester, NY
08.2010 - 11.2012
Bachelor of Science Accounting -
Johnson & Wales University
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