Danielle Manneh
Creedmoor,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Desk Representative
Target
09.2018 - 09.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Assistant
Bengal Enterprises
03.2016 - 08.2018
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained clean and organized work environment to maintain customer safety.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Care Specialist
Conduent Call Center
02.2015 - 02.2016
- Took ownership of customers issues to follow problems through to resolution.
- Verified accuracy of customer account information and updated when necessary.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Responded to customer inquiries via phone, email and web-based platforms.
Education
No Degree - Medical Administration Certification Program
Wake Technical Community College
Raleigh, NC10.2023
Skills
- Conflict Resolution Techniques
- Brand Awareness
- Rewards Programs
- Customer Engagement
- Customer Transactions
- Information Updates
- Complaint Handling and Resolution
- Order Correction
- Clerical Support
- Calm and Professional Under Pressure
- Accurate Recordkeeping
- Front Desk Management
Timeline
Customer Service Desk Representative
Target
09.2018 - 09.2022
Customer Service Assistant
Bengal Enterprises
03.2016 - 08.2018
Customer Care Specialist
Conduent Call Center
02.2015 - 02.2016
No Degree - Medical Administration Certification Program
Wake Technical Community College