Danielle Mantione
Buffalo,NY
Overview
6
6
years of professional experience
Work History
Care Manager II
BestSelf Behavioral Health
10.2020 - 07.2023
- Communicated with healthcare providers to facilitate continuity of care.
- Advocated for patients' needs with healthcare providers, securing necessary interventions for improved health outcomes.
- Enhanced patient care quality by developing personalized care plans based on thorough assessments.
- Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Conducted comprehensive need assessments for patients, proactively addressing potential health issues, financial barriers, and housing concerns.
Intern
Buffalo’s C.O.U.R.T.S. Program
09.2019 - 12.2019
- Conducted interviews with court-referred individuals from widely varying backgrounds and situations. Transcribed detailed treatment notes for judges, attorneys and court system.
- Scheduled appointments with various treatment centers and providers across Western New York.
- Gained experience in all aspects of office operations: faxing, answering phone inquiries, filing, and professional interactions.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Created new calendar system in Excel for coordination of office personnel.
Intern
Erie County Family Justice Center
09.2023 - 05.2024
- Conducted client intakes utilizing a trauma informed and person centered approach to foster a safe and empowering environment.
- Collaborated with clients on safety plans, police reports, Danger Assessments, needs assessments, and incident reports.
- Evaluated client eligibility for pursuing an order of protection through Family Court, provided clients with information regarding the self-petitioning process, and aided them in making the best choice for their unique situation.
- Attended virtual Family Court Proceedings for clients completing the self-petitioning process, debriefed with clients, assisted in navigating the legal system, and provided emotional support.
- Participated in the implementation of the “Hope Shop” designed to empower clients.
- Collaborated with other agencies and advocates to ensure the best care, fielded incoming SafeLine calls, and carried out office duties.
- Created an infographic regarding teen dating violence for the agency.
- Conducted a SWOT analysis of the agency’s DEIA practices, policies, and procedures.
- Prepared project presentations and reports to assist senior staff.
Intern
Spectrum Health And Human Services
01.2025 - Current
- Navigated programs used by the agency such as Milenium, Revenue Cycle, and Relias.
- Supported staff members in their daily tasks such as outreach, scheduling, coordinating with care teams, writing treatment notes, and aiding clients in completing paperwork for supportive services.
- Expanded knowledge on interventions such as dialectical and cognitive behavioral therapy, acceptance and commitment therapy, narrative therapy, and motivational interviewing through agency provided trainings and shadowing clinicians.
- Implemented techniques and skills from different approaches in individual and group sessions with clients under clinician supervision.
- Co-facilitated and lead groups with clients at various stages in their recovery.
- Helped complete client intakes and presented case conceptualizations in weekly case conferences.
- Collaborated with clinicians and other staff drawing on previous experience in the field with domestic violence and the court system for difficult cases.
- Shadowed targeted case manager to further understand how the clinic can aid clients in overcoming barriers to treatment, addressing needs, and accessing resources.
Education
Masters in Social Work -
SUNY At Buffalo
Buffalo, NY08-2025
Bachelor of Arts - Psychology
SUNY Buffalo State
Buffalo, NY05-2020
Skills
- Clinical documentation
- Intakes, assessments, and crisis intervention
- Clinical formulation and treatment planning
- Psychoeducation
- Motivational interviewing
- Group therapy facilitation
- DBT/CBT/ACT techniques
- Adaptability and flexibility
Timeline
Intern
Spectrum Health And Human Services
01.2025 - Current
Intern
Erie County Family Justice Center
09.2023 - 05.2024
Care Manager II
BestSelf Behavioral Health
10.2020 - 07.2023
Intern
Buffalo’s C.O.U.R.T.S. Program
09.2019 - 12.2019
Masters in Social Work -
SUNY At Buffalo
Bachelor of Arts - Psychology
SUNY Buffalo State
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