Danielle Marsello
Cramerton,North Carolina
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Admissions Specialist
Gaston College
10.2021 - Current
- Handled inquiries from prospective students to provide detailed information regarding admissions process.
- Contributed to increased enrollment numbers through proactive outreach, attending recruitment events, and maintaining relationships with prospective students.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Provided clerical support to academic administration officials and admissions team.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Collaborated with financial aid staff to guide accepted students through funding options and scholarship opportunities.
- Contacted prospective students via email and phone calls.
- Communicated with students to explain application process and answer questions.
Lead Barista
Starbucks
05.2021 - 02.2023
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Ensured strict adherence to company policies by enforcing dress code standards, punctuality requirements, and operational procedures among staff members.
- Helped management keep adequate supply on hand by notifying of shortages.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Designed and adjusted work schedules to meet business demands.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
Patient Service Specialist
Dermatology Laser And Vein
12.2018 - 05.2021
- Facilitated communication between patients and various departments and staff.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Delivered support to medical staff in completion of patient paperwork.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Followed document protocols to safeguard confidentiality of patient records.
- Handled customer service inquiries in person, via telephone and through email.
- Verified insurance eligibility and coverage for patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Assisted patients in filling out check-in and payment paperwork.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Built and maintained positive working relationships with patients and staff.
Education
Associate of Arts -
Gaston College
Dallas, NC05.2024
High School Diploma -
Piedmont Community Charter School
Gastonia, NC06.2014
Skills
- Relationship Management
- Data Entry
- Customer Service
- Client Relations
- Administrative Support
- Phone and Email Etiquette
Timeline
Admissions Specialist
Gaston College
10.2021 - Current
Lead Barista
Starbucks
05.2021 - 02.2023
Patient Service Specialist
Dermatology Laser And Vein
12.2018 - 05.2021
Associate of Arts -
Gaston College
High School Diploma -
Piedmont Community Charter School