Danielle Marsh
Grant,MI
Summary
Experienced and high organized Title Clerk with 15 years in the automotive industry.
Great communicator with a strong background in customer service. Dependable and trusted team player.
Overview
15
15
years of professional experience
Work History
Title Clerk
Vanderhyde Ford
10.2018 - Current
- Processed vehicle titles and registrations efficiently to ensure compliance with state regulations.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Answer multi-call phone system and directed calls to the right extension.
- Handling cash and checks from customers, as well as processing credit card payments. Also, making receipts for the payment.
Title Clerk
Crown Motors
06.2010 - 06.2018
- 8 years administrative experience in customer service. Answering a multi-line phone system. Transferring phone calls to the correct department. Cashiering customer for services/parts purchased. Making receipts for the sales
department. Closing repair orders for the service department. Filing for the office staff. Cleaning the customer lounge and break room. - 6 years experience in cash deposits. Processing dealer trades for the sales department. Processing wholesales for the sales department. Making purchase orders. Collecting payment for details and posting them. Sorting the
mail. Ordering office supplies and break room items. - 4 years experience in processing car deals. Processing bank contacts and collecting payment. Processing Secretary of State paperwork and doing CVR. Verifying the paperwork of the deals and making sure everything is
accounted for. Processing the deal in ADP. Paying commissions and spiffs for the salesman. Reconciliation of deals at the end of the month.
Front Desk Receptionist
ART Andrew Salon
10.2012 - 09.2014
- Answered phone calls and made appointments for customers.
- Cleaned the salon and tanning beds
- Did closing duties and bank deposit
Education
High School Diploma -
Zeeland East High School
Zeeland06.2011
Skills
- Data entry
- Excellent communication
- Multitasking
- Attention to detail
- Teamwork
- Problem-solving
- Time management
- Reliability
- Organizational skills
Timeline
Title Clerk
Vanderhyde Ford
10.2018 - Current
Front Desk Receptionist
ART Andrew Salon
10.2012 - 09.2014
Title Clerk
Crown Motors
06.2010 - 06.2018
High School Diploma -
Zeeland East High School