Danielle Martinez
The Bronx
Summary
Proven leader and effective communicator, adept in cash handling and shift supervision, with a track record of enhancing customer satisfaction at CFSC Community Financial Service Center. Leveraged patience and empathy to mentor team members, exceed productivity targets by fostering strong customer relationships, and ensured compliance with financial policies. Demonstrates a commitment to excellence and continuous improvement.
Overview
5
5
years of professional experience
Work History
After School Counselor
Achievement Lab Enrichment Lab
Bronx
02.2024 - 04.2024
- Helped school-age children improve literacy and taught comprehensive reading skills to struggling students.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Provided guidance and support to students in a safe, nurturing environment.
- Maintained accurate records of student attendance and progress reports.
- Communicated regularly with teachers regarding student progress in the after-school program.
- Assisted children with homework and grade-level appropriate studying techniques.
CSR
CFSC Community Financial Service Center
The Bronx
02.2023 - 10.2023
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Mentored junior team members and managed employee relationships.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Making sure fake bills or checks are not being taken by co-workers.
- Leading by the compliance policy.
Barista
Starbucks
Bronx
06.2019 - 08.2020
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Monitored inventory levels of supplies and restocked when necessary.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Ordered and received supplies to restock beverage items.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Prepared and served hot or cold beverages.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
High School Diploma -
Mott Hall Bronx High School
The Bronx, NY06-2019
Some College (No Degree) - Surgical Technologist
Mandl School, The College of Allied Health
Manhattan, NYSkills
- Patience and empathy
- Positive reinforcement
- Computer Skills
- Cash Handling
- Communication Skills
- Shift Supervisor Skills
Timeline
After School Counselor
Achievement Lab Enrichment Lab
02.2024 - 04.2024
CSR
CFSC Community Financial Service Center
02.2023 - 10.2023
Barista
Starbucks
06.2019 - 08.2020
High School Diploma -
Mott Hall Bronx High School
Some College (No Degree) - Surgical Technologist
Mandl School, The College of Allied Health
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