Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Martinez

Johntown,CO

Summary

Dynamic communications professional with proven expertise at PAM Health Rehabilitation Hospital, excelling in document preparation and file management. Recognized for enhancing customer satisfaction through exceptional verbal communication and multitasking skills. Committed to fostering teamwork and maintaining confidentiality while streamlining office operations and supporting cross-functional projects.

Overview

8
8
years of professional experience

Work History

Communications Clerk

PAM Health Rehabilitation Hospital
01.2024 - Current
  • Expedited document processing by maintaining an organized filing system for easy retrieval.
  • Collaborated closely with cross-functional teams on various projects, promoting open lines of communication between departments.
  • Boosted team morale with strong interpersonal skills, fostering positive work relationships among colleagues.
  • Exceeded expectations in delivering high-quality customer service during phone interactions or face-to-face encounters with clients or visitors.
  • Promoted a professional office environment by greeting visitors and directing them to the correct personnel or meeting rooms.
  • Streamlined office operations by performing various clerical tasks such as data entry, copying, and scanning.
  • Ensured accurate record-keeping through diligent maintenance of digital databases and physical files.
  • Delivered quality clerical support to staff.
  • Improved customer satisfaction with timely and accurate information dissemination.
  • Enhanced communication efficiency by managing and routing incoming calls to appropriate personnel.
  • Maintained confidentiality when handling sensitive information, adhering to company policies and procedures at all times.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.


Front Desk Receptionist

Fairfield By Marriott
01.2023 - 11.2023
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Youth Clinic Front Desk Professional

Fort Collins Youth Clinic
02.2021 - 10.2021
  • Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
  • Reduced guest complaints by proactively identifying potential issues and implementing corrective actions before escalation.
  • Participated in regular team meetings to discuss guest feedback, review performance metrics, and identify opportunities for continuous improvement.
  • Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests.
  • Handled cash transactions accurately, balancing daily deposits and maintaining proper documentation for financial records.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Enforced policies and procedures to increase efficiency.

Customer Greeter

Walmart
10.2017 - 08.2020
  • Ensured a positive first impression for customers with friendly greetings and prompt assistance.
  • Participated in ongoing training sessions to continuously improve skills and stay current on industry trends.
  • Showcased exceptional multitasking abilities by simultaneously greeting incoming customers, directing them to appropriate departments and managing a consistent flow of traffic during busy periods.
  • Handled customer complaints professionally, resolving issues in a timely manner to maintain satisfaction levels.
  • Promoted store loyalty programs, signing up new members and explaining benefits as needed.
  • Aided customers with cart selection or basket distribution as necessary to facilitate their shopping experience.
  • Managed customer inquiries, directing them to appropriate departments or staff members for further help.
  • Contributed to store cleanliness, maintaining an inviting environment for all visitors.
  • Collaborated with fellow greeters and team members to create a cohesive and effective front-of-store presence.
  • Played a key role in reducing wait times at checkout lines by quickly assisting shoppers locate items they were searching for.
  • Maintained up-to-date knowledge on store policies, procedures, products, and services to provide accurate information to guests.

Education

High School Diploma -

Primero High School
Weston, CO
05-2018

Skills

  • Verbal communication
  • Microsoft office
  • Scheduling appointments
  • Document preparation
  • File management
  • Typing speed
  • Supply ordering
  • Calendar management
  • Proofreading
  • Fax machines
  • Photocopiers
  • Email management
  • Confidentiality
  • Office equipment
  • Teamwork
  • Multitasking and time management
  • Fast learner

Timeline

Communications Clerk

PAM Health Rehabilitation Hospital
01.2024 - Current

Front Desk Receptionist

Fairfield By Marriott
01.2023 - 11.2023

Youth Clinic Front Desk Professional

Fort Collins Youth Clinic
02.2021 - 10.2021

Customer Greeter

Walmart
10.2017 - 08.2020

High School Diploma -

Primero High School

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