Danielle Marx
Omaha,IL
Summary
Accomplished Office Manager, enhancing office efficiency and customer satisfaction through expert office management, data entry, and relationship building. Skilled in employee supervision and training, I significantly improved operational processes. My dedication to customer service excellence and staff development stands out, driving positive outcomes and fostering a cohesive team environment.
Overview
24
24
years of professional experience
Work History
Office Manager
NuFLow Nebraska
01.2024 - 08.2024
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Organized and updated databases, records and other information resources.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Coordinated office events, seminars and meetings for staff and clients.
- Hired, managed, developed and trained staff, monitored goals, conducted performance reviews and administered salaries for staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Managed processes for tracking and monitoring department performance.
- Created organized filing system to manage department documents.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Personal Assistant/Scheduler
Lomonaco Plumbing
05.2021 - 08.2023
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Used discretion when handling confidential information.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Participated in team meetings and staff training sessions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Completed daily logs for management review.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures.
Server/Crew Trainer
Angelian's
03.2016 - 10.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set positive example for team members by providing high-quality, efficient service.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
Server
Hyatt
01.2015 - 03.2016
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Server/Trainer
Pelican Hill Resort
04.2011 - 03.2015
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Utilized effective communication techniques to support server learning and comprehension.
Loan Processor
Mandalay Mortgage
03.2004 - 09.2009
- Coordinated closing process with attorneys, title companies, and government clerks.
- Handled any conditions sent from underwriting departments.
- Set up and completed loan submission packages.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Provided quick turnaround times to maintain fast-past schedule.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Utilized loan origination software to process and track loan applications.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Monitored pipelines to track and log status of loans.
- Developed and maintained relationships with customers, lenders and other third parties.
- Processed loan applications and monitored progress from start to finish.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
Retail Personal Banker
Downey Savings & Loan
09.2000 - 02.2004
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Expanded client base by promoting new financial products.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Cross-sold bank products and services to meet customer needs and provide options.
- Processed deposits, withdrawals and ACH transfers accurately.
Education
No Degree -
Santa Barbara City College
Santa Barbara, CAHigh School Diploma -
El Camino Real Charter High School
Woodland Hills, CASkills
- Expense Reporting
- Customer Service
- Billing
- Employee Supervision
- Staff hiring
- Bookkeeping
- Office Management
- Data Entry
- Customer Relations
- Travel Coordination
- Credit and collections
- Relationship Building
- Training and coaching
- Scheduling and calendar management
Timeline
Office Manager
NuFLow Nebraska
01.2024 - 08.2024
Personal Assistant/Scheduler
Lomonaco Plumbing
05.2021 - 08.2023
Server/Crew Trainer
Angelian's
03.2016 - 10.2020
Server
Hyatt
01.2015 - 03.2016
Server/Trainer
Pelican Hill Resort
04.2011 - 03.2015
Loan Processor
Mandalay Mortgage
03.2004 - 09.2009
Retail Personal Banker
Downey Savings & Loan
09.2000 - 02.2004
No Degree -
Santa Barbara City College
High School Diploma -
El Camino Real Charter High School
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