Summary
Overview
Work History
Education
Timeline
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Danielle Mason

Danielle Mason

Substance use recovery
Scituate,MA

Summary

I have been in recovery from alcohol drugs for over 14 consistent years. I stay sober by remaining engaged and connected with 12 step program of recovery. I am currently enrolled at Quincy College in the LDAC II certificate program.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Starbucks
02.2024 - 02.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Cultivated professional working relationships with peers and supervisors.

Shift Supervisor

Starbucks
11.2016 - 02.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Cultivated professional working relationships with peers and supervisors.

Education

No Degree - Applied Psychology

Arizona State University
Tempe, AZ

LDAC II - Substance Use

Quincy College
Quincy, MA
08-2025

Timeline

Shift Supervisor

Starbucks
02.2024 - 02.2025

Shift Supervisor

Starbucks
11.2016 - 02.2024

No Degree - Applied Psychology

Arizona State University

LDAC II - Substance Use

Quincy College

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Danielle MasonSubstance use recovery