Danielle Mastando
Orlando
Summary
Recent UCF Associate's graduate with a focus in Business and Professional Communication, bringing a strong foundation in leadership, time management, and effective communication. Experienced in working with children through roles as a swim instructor, lifeguard, and coach. Adept at creating engaging, safe, and supportive learning environments. Committed to fostering positive experiences while maintaining safety protocols and promoting values-driven education.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Swim Instructor
Heathrow Country Club
05.2024 - Current
- Communicated effectively with students and parents, providing progress updates and addressing concerns.
- Documented lesson plans and maintained records of participant progress.
- Balanced multiple responsibilities, ensuring high-quality instruction while maintaining pool safety and assisting other staff.
Lifeguard
Heathrow Country Club
06.2022 - Current
- Completed and filed detailed accident reports and incident documentation, ensuring accurate records for management to review.
- Reported incidents directly to the Director of Aquatics and participated in follow-up interviews to provide further details.
- Maintained strict adherence to safety regulations and provided client support in high-pressure situations.
- Managed multiple tasks, including monitoring swimmer safety, enforcing policies, and responding to emergencies.
Assistant Swim Coach
Heathrow Country Club
08.2022 - 11.2023
- Conducted research on training methodologies, developing structured swim drills for diverse skill levels.
- Organized team schedules and managed administrative tasks related to competitions and training programs.
- Assisted in scheduling and coordinating practice times, balancing multiple priorities efficiently.
Swim Instructor
Genesis Health Clubs
02.2024 - 08.2024
- Maintained detailed records of student progress, ensuring accuracy and confidentiality in all documentation.
- Developed and implemented lesson plans, requiring organization and adherence to strict schedules.
- Communicated clearly and effectively with parents, updating them on their child's progress and addressing concerns professionally.
Front Desk Receptionist
Genesis Health Clubs
08.2023 - 08.2024
- Managed front desk operations, including scheduling, appointment coordination, and customer service.
- Handled confidential member records and resolved client concerns professionally.
- Answered high call volumes and coordinated with different departments to ensure smooth operations.
Sales Associate
Francesca's
08.2022 - 06.2023
- Managed high-volume transactions with accuracy, maintaining confidentiality in handling sensitive customer information.
- Strengthened organizational skills by managing inventory records, processing returns, and maintaining detailed sales logs.
- Communicated effectively with clients, resolving concerns and providing solutions, enhancing customer satisfaction and retention.
Education
Associate of Science - Business And Professional Communication
University of Central Florida
Orlando, FL05-2027
Skills
- Excellent communication
- Child Care
- Organizational skills
- Analytical
- Group and individual instruction
Certification
- CPR
- AED
- First Aid
Timeline
Swim Instructor
Heathrow Country Club
05.2024 - Current
Swim Instructor
Genesis Health Clubs
02.2024 - 08.2024
Front Desk Receptionist
Genesis Health Clubs
08.2023 - 08.2024
Assistant Swim Coach
Heathrow Country Club
08.2022 - 11.2023
Sales Associate
Francesca's
08.2022 - 06.2023
Lifeguard
Heathrow Country Club
06.2022 - Current
Associate of Science - Business And Professional Communication
University of Central Florida
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