Danielle May
Bayport,NY
Summary
Dynamic leader with a proven track record at Karasmatic Day Spa, enhancing customer satisfaction and team performance through strategic thinking and effective communication. Skilled in visual design principles and fostering teamwork, I've driven positive changes and improved operational efficiency. Achieved a significant boost in company image and customer loyalty through innovative branding and personalized content strategies. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
4
4
years of professional experience
Work History
Manager
Karasmatic Day Spa
09.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, and suppliers to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Influenced positive changes within company culture by integrating core brand values into employee engagement initiatives.
- Overhauled outdated branding materials with a fresh design approach, boosting company image and attracting new customers.
- Created comprehensive style guides outlining visual elements, messaging guidelines, and best practices for consistent application across all touchpoints.
- Enhanced customer loyalty through targeted communication campaigns and personalized content creation.
Holistic Health Practitioner
Daniella May
08.2020 - Current
- Advised clients on appropriate self-care techniques to complement their individual treatment plans.
- Guided clients through lifestyle modifications that positively impacted their overall health status over time.
- Championed mental well-being alongside physical health as a key component towards achieving optimal wellness.
- Implemented innovative healing techniques that contributed to improved overall well-being for numerous clients.
- Consistently maintained accurate records detailing client progressions while adhering strictly to confidentiality protocols.
- Promoted a holistic approach to health by educating clients on the importance of proper nutrition, exercise, and stress management.
- Collaborated with local organizations to promote community wellness initiatives and events.
- Enhanced client wellness by providing holistic health assessments and personalized treatment plans.
- Conducted workshops and seminars to educate the public on the benefits of holistic healthcare practices.
- Improved client coping strategies by teaching stress management techniques and mindfulness practices.
Education
Certification - ITA Energy Medicine
Melaney Ryan Institute of Applied Consciousness
Perth, Australia05.2024
Certification - Holistic Health Coach
Institute For Integrative Nutrition
New York, NY08.2020
Bachelor of Science - Elementarty Education With A Minor in Mathematics
St. John's University
Queens, NY05.2001
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Thinking
- Scope Management
- Content Strategy
- Brand strategy
- Visual Design Principles
- Staff Training and Development
- Operations Management
- Project Management
- Performance Management
- Staff Development
- Workforce Management
- Performance Evaluations
- Marketing
- Decision-Making
- Customer Service
- Teamwork and Collaboration
- Computer Skills
- Effective Communication
- Problem Resolution
- Positive Attitude
- Attention to Detail
- Problem-Solving
- Event Planning and Promotion
- Event Planning and Logistics
Languages
Italian
Native or Bilingual
Timeline
Manager
Karasmatic Day Spa
09.2021 - Current
Holistic Health Practitioner
Daniella May
08.2020 - Current
Certification - ITA Energy Medicine
Melaney Ryan Institute of Applied Consciousness
Certification - Holistic Health Coach
Institute For Integrative Nutrition
Bachelor of Science - Elementarty Education With A Minor in Mathematics
St. John's University